Onsite Service Coordination Specialist II

CFO Trane U.S. Inc.-CFO; Shrewsbury (MA); On-site; USD 51,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Fertility coverage

Adoption assistance

Paid time off

401K match

Tuition assistance

Student debt support

Job summary

Trane Technologies in Massachusetts is seeking a Service Coordinator II to plan, coordinate, and direct operational resources. You will manage service agreements, repair work, and ensure timely delivery of labor and materials within budget.

Responsibilities include coordinating technicians, communicating with Field Technicians, and balancing priorities with Service Managers. A customer-focused, detail-oriented individual is essential for success in a fast-paced environment.

Qualifications

• Certificate/degree from college or technical school with one year related experience and/or training; or three years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs.
• Interacts with Project Managers and HVAC Field Technician Supervisor to assign technicians.
• Maintains customer satisfaction by addressing concerns and handling special requests.
• Generates work orders and project paperwork; reviews and forwards to Project Administrators.

Skills

Customer Service

Multitasking

Attention to detail

Phone proficiency

Communication

Education

HS Diploma/GED

Certificate/College or technical school

4-year degree encouraged

Tools

Energy Management Systems

HVAC Systems

Microsoft Word

Excel

Outlook

Job description

Trane Technologies in Massachusetts is seeking a Service Coordinator II to plan, coordinate, and direct operational resources. You will manage service agreements, repair work, and ensure timely delivery of labor and materials within budget.

Responsibilities include coordinating technicians, communicating with Field Technicians, and balancing priorities with Service Managers. A customer-focused, detail-oriented individual is essential for success in a fast-paced environment.