Onsite Customer Success Associate (Entry Level)

Platinum Coastal Group; San Antonio (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Platinum Coastal Group in San Antonio, TX seeks an entry-level on-site Customer Experience Associate to welcome customers, guide onboarding, and support retention through proactive communication and problem solving.

You'll collaborate with onsite teams to explain services, coordinate solutions, and document feedback to improve the customer experience. Ideal for personable, organized, coachable candidates who communicate professionally in a fast-moving environment.

Qualifications

• Entry-level role supporting customer relationships, onboarding, service, and retention.
• Experience in customer-facing setting is helpful but not required.
• Strong communication in a fast-moving environment.

Responsibilities

• Welcome and assist customers through key service touchpoints.
• Explain services, processes, and next steps clearly.
• Follow up on customer needs and coordinate solutions with onsite teams.
• Document feedback and help identify opportunities to improve the customer experience.

Skills

customer service

customer experience

customer

Job description

Platinum Coastal Group in San Antonio, TX seeks an entry-level on-site Customer Experience Associate to welcome customers, guide onboarding, and support retention through proactive communication and problem solving.

You'll collaborate with onsite teams to explain services, coordinate solutions, and document feedback to improve the customer experience. Ideal for personable, organized, coachable candidates who communicate professionally in a fast-moving environment.