On-Site Customer Care Specialist

Platinum Coastal Group; Houston (TX); On-site; USD 21,000 - 26,000; Full time

Job summary

Platinum Coastal Group in Houston, TX is seeking an entry-level, in-person customer service associate to build strong relationships by delivering responsive service and resolving routine concerns.

This on-site role emphasizes face-to-face interactions with customers, clients, and community members. Daily duties include assisting customers in person, communicating solutions clearly, and coordinating with internal teams to ensure seamless service.

Qualifications

• Entry-level candidate with strong customer-facing skills.
• Comfortable starting conversations and presenting solutions clearly.
• Experience from retail, hospitality, or other people-facing roles is helpful but not required.

Responsibilities

• Assist customers in person with questions and requests.
• Communicate solutions and service information clearly to customers.
• Coordinate follow-up with internal teams to ensure resolution.
• Maintain a professional and welcoming customer experience.

Skills

customer

customer service

customer experience

Job description

Platinum Coastal Group in Houston, TX is seeking an entry-level, in-person customer service associate to build strong relationships by delivering responsive service and resolving routine concerns.

This on-site role emphasizes face-to-face interactions with customers, clients, and community members. Daily duties include assisting customers in person, communicating solutions clearly, and coordinating with internal teams to ensure seamless service.