Guest Experience Specialist (Onsite)

Platinum Coastal Group; Austin (TX); On-site; USD 26,000 - 38,000; Full time

Job summary

Platinum Coastal Group in Austin, TX, is seeking an entry-level Guest Services Associate to create a smooth guest experience from arrival through departure. This on-site role involves greeting guests, assisting with reservations, arrivals, and departures, and handling special requests with professionalism.

You will coordinate with hotel or venue teams, respond to concerns, and learn quickly in a busy environment.

Qualifications

• Greet guests and provide attentive in-person assistance.
• Support reservations, arrivals, departures, and special requests.
• Respond professionally to concerns and identify appropriate solutions.
• Communicate guest needs to relevant hotel or venue teams.

Responsibilities

• Greet guests and provide attentive in-person assistance
• Support reservations, arrivals, departures, and special requests
• Respond professionally to concerns and identify appropriate solutions
• Communicate guest needs to relevant hotel or venue teams

Skills

entry-level

training

teams

Job description

Platinum Coastal Group in Austin, TX, is seeking an entry-level Guest Services Associate to create a smooth guest experience from arrival through departure. This on-site role involves greeting guests, assisting with reservations, arrivals, and departures, and handling special requests with professionalism.

You will coordinate with hotel or venue teams, respond to concerns, and learn quickly in a busy environment.