Onsite Service Account Manager | Auto Plant Lead

Jobot; Marysville (OH); Presencial; USD 90.000 - 100.000; Jornada completa

Descripción de la vacante

Jobot is seeking an Onsite Service Account Manager to serve as the primary contact for a major automotive manufacturing customer in Marysville, OH. The role sits onsite at the facility and blends service management with account leadership, overseeing two technicians and coordinating daily tasks.

You’ll manage requests, maintenance and repairs while coordinating with procurement and site stakeholders. This is a high-visibility, client-facing position requiring mechanical understanding and

Formación

• Experience in field service, industrial maintenance or facilities service environments.
• Experience supervising or leading service technicians is strongly preferred.
• Strong mechanical aptitude; door and dock experience is a plus, not required.
• Comfortable balancing customer/account management with service operations and admin responsibilities.

Responsabilidades

• Serve as the dedicated onsite service contact for a major automotive manufacturing customer.
• Directly manage and support two dedicated service technicians.
• Coordinate daily service requests, preventative maintenance and repair priorities.
• Manage work orders, scheduling, documentation and service follow-through.
• Work closely with customer procurement and facility stakeholders.
• Track open service issues and ensure work is completed on time.
• Coordinate parts, materials and other resources for technicians.
• Communicate service status, priorities and issues to the customer.
• Build strong relationships with customer leadership and internal stakeholders.
• Provide day-to-day coaching and direction for technicians.
• Understand the mechanical work and provide field support when needed.
• Identify opportunities to improve service delivery and customer experience.

Conocimientos

Field service

Lead service technicians

Mechanical aptitude

Customer-facing communication

Descripción del empleo

Jobot is seeking an Onsite Service Account Manager to serve as the primary contact for a major automotive manufacturing customer in Marysville, OH. The role sits onsite at the facility and blends service management with account leadership, overseeing two technicians and coordinating daily tasks.

You’ll manage requests, maintenance and repairs while coordinating with procurement and site stakeholders. This is a high-visibility, client-facing position requiring mechanical understanding and