Onsite Service Account Manager

Jobot; Marysville (OH); On-site; USD 90,000 - 100,000; Full time

Job summary

Jobot is seeking an Onsite Service Account Manager to serve as the primary contact for a major automotive manufacturing customer in Marysville, OH. The role sits onsite at the facility and blends service management with account leadership, overseeing two technicians and coordinating daily tasks.

You’ll manage requests, maintenance and repairs while coordinating with procurement and site stakeholders. This is a high-visibility, client-facing position requiring mechanical understanding and

Qualifications

• Experience in field service, industrial maintenance or facilities service environments.
• Experience supervising or leading service technicians is strongly preferred.
• Strong mechanical aptitude; door and dock experience is a plus, not required.
• Comfortable balancing customer/account management with service operations and admin responsibilities.

Responsibilities

• Serve as the dedicated onsite service contact for a major automotive manufacturing customer.
• Directly manage and support two dedicated service technicians.
• Coordinate daily service requests, preventative maintenance and repair priorities.
• Manage work orders, scheduling, documentation and service follow-through.
• Work closely with customer procurement and facility stakeholders.
• Track open service issues and ensure work is completed on time.
• Coordinate parts, materials and other resources for technicians.
• Communicate service status, priorities and issues to the customer.
• Build strong relationships with customer leadership and internal stakeholders.
• Provide day-to-day coaching and direction for technicians.
• Understand the mechanical work and provide field support when needed.
• Identify opportunities to improve service delivery and customer experience.

Skills

Field service

Lead service technicians

Mechanical aptitude

Customer-facing communication

Job description

Onsite Service Account Manager

$90000 - $100000 per year | Marysville, OH | On-site | Permanent

Onsite Service Account Manager | Industrial Service | Maysville, OH | Up to $100K

A bit about us:

Our client is a growing provider of commercial and industrial door, dock and facility service solutions. They partner with major organizations to keep critical equipment operating safely and efficiently through dedicated field service, preventative maintenance and repair support.

They are looking for an Onsite Service Account Manager to serve as the dedicated service partner for one of their largest automotive manufacturing customers in Maysville, OH.

Why join us?

• Up to $100K base depending on experience
• Monday–Friday, approximately 9–5
• Dedicated to one major customer and location
• Blend of service operations, team leadership and account management
• Two dedicated technicians reporting directly to you
• Highly visible role with direct customer interaction
• Opportunity to own the service relationship without the chaos of managing a large branch or territory
• Growing organization with opportunities for continued advancement

Job Details

This is a unique hybrid of service management and account management. You’ll sit onsite at a major manufacturing facility and serve as the primary point of contact between the customer and our client's service organization.

You’ll directly oversee two dedicated service technicians responsible for commercial door and dock equipment while owning the administrative and customer-facing side of the relationship.

This is not primarily a hands‑on technician position. You’ll spend much of your time coordinating service activity, managing priorities, communicating with the customer and working with procurement. However, we’re looking for someone with enough mechanical aptitude and field‑service knowledge to understand the work, support the technicians and occasionally jump in when needed.

Responsibilities

• Serve as the dedicated onsite service contact for a major automotive manufacturing customer
• Directly manage and support two dedicated service technicians
• Coordinate daily service requests, preventative maintenance and repair priorities
• Manage work orders, scheduling, documentation and service follow-through
• Work closely with customer procurement and facility stakeholders
• Track open service issues and ensure work is completed accurately and on time
• Coordinate parts, materials and other resources needed by technicians
• Communicate service status, priorities and potential issues to the customer
• Build a strong working relationship with customer leadership and internal stakeholders
• Provide day‑to‑day coaching, direction and accountability for technicians
• Understand the mechanical work being performed and provide field support when necessary
• Identify opportunities to improve service delivery, responsiveness and overall customer experience

Ideal Background

• Experience in field service, industrial maintenance, facilities service or another mechanical service environment
• Previous experience supervising or leading service technicians strongly preferred
• Strong mechanical aptitude; direct door and dock experience is a plus, not a requirement
• Comfortable balancing customer/account management with service operations and administrative responsibilities
• Experience coordinating work orders, scheduling, parts, service requests and field activity
• Strong customer-facing communication skills
• Experience working with procurement, facilities or plant personnel is helpful
• Organized, responsive and comfortable owning issues through resolution
• Able to operate independently while embedded at a customer location
• Manufacturing facility experience is a plus

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

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