Remote Service Account Manager, Paper & Pulp

Jobot; Pasco (WA); Remote; USD 115,000 - 130,000; Full time

Benefits offered by this job

Competitive base salary

Health plan for employees

Generous PTO

Dental and vision, FSA, HSA

Job summary

Jobot is seeking a Service Account Manager to support customers in the process manufacturing sector with a focus on reliability, uptime, and plant performance. This remote-friendly role collaborates with plant leadership, maintenance, operations and engineering teams to deliver service-based solutions and grow service revenue.

The ideal candidate will have industrial sales/account management experience and strong CRM capabilities, enabling proactive customer engagement and value-driven service

Qualifications

• Bachelor's degree in Engineering or equivalent industry experience.
• Experience in industrial sales, account management, field service, maintenance, operations, reliability or engineering.
• Experience supporting manufacturing, process industries, energy, chemicals, paper, wood products or other heavy industrial environments is highly preferred.
• Strong customer relationship and communication skills.
• Ability to interact effectively with maintenance, operations, engineering and executive leadership teams.
• Strong organizational and time management skills.
• Experience utilizing CRM platforms and Microsoft Office applications.

Responsibilities

• Develop and maintain strong relationships with existing customers across assigned accounts.
• Serve as the primary point of contact for service-related opportunities, customer concerns, and ongoing support needs.
• Conduct regular customer visits to understand operational challenges and identify opportunities for improvement.
• Partner with customers to develop solutions that improve reliability, uptime, safety, and overall plant performance.
• Ensure customer satisfaction through proactive communication and coordination of internal resources.
• Identify opportunities for maintenance services, upgrades, rebuilds, inspections, optimization projects, spare parts, and technical support.
• Generate and manage service opportunities throughout the sales cycle, from initial discovery through proposal development and order execution.
• Collaborate with technical specialists and engineering teams to develop customer-focused solutions.
• Maintain visibility into customer capital projects, maintenance initiatives, outages, and operational priorities.
• Track opportunities, forecasts, and customer interactions within CRM systems.
• Develop account strategies to strengthen customer relationships and increase service revenue within existing accounts.
• Gather market intelligence related to customer priorities, industry trends, and competitive activity.
• Support forecasting, budgeting, and territory planning activities.
• Represent the company at customer events, technical conferences, and industry meetings.

Skills

Customer relationships

Industrial sales experience

CRM proficiency

Microsoft Office

Cross-functional collaboration

Education

Bachelor's degree in Engineering

Tools

CRM platforms

MS Office

Job description

Jobot is seeking a Service Account Manager to support customers in the process manufacturing sector with a focus on reliability, uptime, and plant performance. This remote-friendly role collaborates with plant leadership, maintenance, operations and engineering teams to deliver service-based solutions and grow service revenue.

The ideal candidate will have industrial sales/account management experience and strong CRM capabilities, enabling proactive customer engagement and value-driven service