Onsite Server Operations Specialist — Up to $60k

State of Oklahoma; Oklahoma; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Vacation days 15

Sick leave 15 days

11 paid holidays

Comprehensive benefits package

Job summary

State of Oklahoma, Office of Management and Enterprise Services, seeks a Server Operations Support to monitor, triage and resolve service tickets in a 40-hour work week. The role is based onsite in Oklahoma City and requires coordinating with the IS-Servers team to maintain 99% uptime and SLA standards.

You will join a full-time, regular position with sponsorship not offered. Benefits include generous vacation (15 days), sick leave (15 days) and 11 paid holidays, plus a comprehensive benefits

Qualifications

• 12 semester hours of computer science or management information systems coursework, or an equivalent combination of education and experience.
• A vocational or technical training course resulting in technical certification may substitute for the 12 semester hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams with accurate information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, applying patches and testing in production.

Skills

Ticket triage

Server maintenance

Documentation

SLA monitoring

Education

12 semester hours of CS or MIS coursework

Vocational training cert may substitute for hours

Job description

State of Oklahoma, Office of Management and Enterprise Services, seeks a Server Operations Support to monitor, triage and resolve service tickets in a 40-hour work week. The role is based onsite in Oklahoma City and requires coordinating with the IS-Servers team to maintain 99% uptime and SLA standards.

You will join a full-time, regular position with sponsorship not offered. Benefits include generous vacation (15 days), sick leave (15 days) and 11 paid holidays, plus a comprehensive benefits