Server Operations Specialist – Onsite OKC

Oklahoma Ag; Oklahoma City (OK); Presencial; USD 54.000 - 66.000; Jornada completa

Descripción de la vacante

OMES in Oklahoma City seeks a Server Operations Support to join the Information Services Division. The role reports onsite and involves monitoring and triaging service tickets, coordinating with technical teams, and ensuring SLA adherence.

Offer includes full-time, 40-hour weeks, vacation and sick leave, holidays; salary up to $60,000, with compensation based on education and experience. Sponsorship is not available.

Formación

• Requirements include 12 semester hours of computer science or management information systems course work, or an equivalent combination of education and experience.
• A vocational or technical training courses resulting in technical certification may be substituted for the 12 semester hours.

Responsabilidades

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Educación

12 semester hours in Computer Science or Management Information Systems

Equivalent combination of education and experience

Descripción del empleo

OMES in Oklahoma City seeks a Server Operations Support to join the Information Services Division. The role reports onsite and involves monitoring and triaging service tickets, coordinating with technical teams, and ensuring SLA adherence.

Offer includes full-time, 40-hour weeks, vacation and sick leave, holidays; salary up to $60,000, with compensation based on education and experience. Sponsorship is not available.