Onsite Server Operations Specialist (OKC)

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 54,000 - 66,000; Full time

Job summary

OMES in Oklahoma City is seeking a Server Operations Support professional to monitor and triage service tickets, assign tasks, and ensure 99% uptime of server environments.

The role involves installing OS software, managing storage, and staying current on server technologies, with a salary up to $60,000 based on education and experience. On-site placement within the Information Services Division is required.

Qualifications

• 12 semester hours of computer science or MIS coursework, or an equivalent combo of education and experience.
• A vocational or technical training course resulting in technical certification may substitute for the 12 hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Education

12 semester hours computer science or management information systems course work, or an equivalent combination of education and experience

Job description

OMES in Oklahoma City is seeking a Server Operations Support professional to monitor and triage service tickets, assign tasks, and ensure 99% uptime of server environments.

The role involves installing OS software, managing storage, and staying current on server technologies, with a salary up to $60,000 based on education and experience. On-site placement within the Information Services Division is required.