Server Operations Support

090 OFFICE OF MANAGEMENT AND ENTERPRISE SERV; Oklahoma City (OK); On-site; USD 54,000 - 66,000; Full time

Job summary

OMES in Oklahoma City is seeking a Server Operations Support professional to monitor and triage service tickets, assign tasks, and ensure 99% uptime of server environments.

The role involves installing OS software, managing storage, and staying current on server technologies, with a salary up to $60,000 based on education and experience. On-site placement within the Information Services Division is required.

Qualifications

• 12 semester hours of computer science or MIS coursework, or an equivalent combo of education and experience.
• A vocational or technical training course resulting in technical certification may substitute for the 12 hours.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance.
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Education

12 semester hours computer science or management information systems course work, or an equivalent combination of education and experience

Job description

Server Operations Support Agency

Job Posting End Date: Refer to the date listed at the top of this posting, if available. If blank, Continuous.

Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.

Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

Responsibilities

• Monitor, triage and prioritize incoming service tickets to ensure timely resolution and SLA compliance
• Assign tasks to appropriate technical teams ensuring accurate categorization and complete information for efficient work execution.
• Identify improperly routed or incomplete tickets and correct assignments to maintain workflow accuracy.
• Implement approved change requests from users to meet all user requirements and schedules.
• Research and stay current on the latest server technologies.
• Monitor system usage and identify areas for expansion or reconfiguration.
• Develop technical documentation and materials including diagrams, models, manuals, and procedures.
• Install, configure, and maintain operating system software, installing new releases, applying patches or fixes, testing, and implementing into production environment.
• Install, configure, and maintain storage management, backup, archival and recovery components in a networked server environment.
• Troubleshoot, isolate, and replace operating system and server components.
• Maintain systems at 99% uptime and reliability.
• Uphold customer experience standards by maintaining responsiveness, clarity and professionalism in all interactions.

Physical Demands and Work Environment

This position works in a comfortable office setting with a computer for a large percentage of the workday. The noise level in the work environment is usually mild. Occasional travel may be required.

Minimum Qualifications

• Requirements include 12 semester hours of computer science or management information systems course work, or an equivalent combination of education and experience, substituting one year of experience in a related field for the 12 hours of the required education.
• A vocational or technical training courses resulting in technical certification may be substituted for the 12 semester hours.

Job Details

• Full-time 40-hour work weeks.
• Support the Information Services Division
• Salary is up to $60,000 based on education and experience
• Position reports onsite in Oklahoma City
• Sponsorship: At this time, we cannot offer sponsorship now or in the future.

About OMES

The Office of Management and Enterprise Services provides excellent service, expert guidance and continuous improvement in support of our partners’ goals. We are a highly qualified workforce committed to serve those who serve Oklahomans and make government run in the most efficient, innovative manner possible.

Reasonable accommodation to individuals with disabilities may be provided upon request.

Equal Opportunity Employment

OMES is an Equal Opportunity Employer. Reasonable accommodation to individuals with disabilities may be provided upon request.

The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.

Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

Industries: Government Administration Worker Size: 10,001+ Employees Headquarters: Oklahoma City, Oklahoma Utilizing the Office of Veterans Placement provides eligible veterans additional services and interview opportunities for State of Oklahoma employment.