On-Site Service Desk Technician: Enterprise IT Support

State of Oklahoma; Oklahoma; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Vacation and sick leave

Paid holidays

Benefits package

Job summary

State of Oklahoma, OMES is seeking a Service Desk Technician to provide first-line technical support for enterprise users statewide from an onsite call center in Oklahoma City. The role involves remote diagnostics, incident logging in ServiceNow, and guiding end-users on application usage, portal navigation, and self-service procedures.

You will diagnose issues across Windows, macOS, iOS and Android, manage Active Directory and Microsoft 365 tasks, and escalate when needed while delivering

Qualifications

• Must meet one of the listed education criteria.

Responsibilities

• Respond to inbound service requests via phone, portal, chat and email.
• Perform initial diagnostics and remote support to resolve incidents on first contact when possible.
• Escalate complex issues with initial diagnostic notes to Tier 2/3 teams.
• Update knowledge base with common resolutions and call center workflows.
• Ensure SLA compliance and maintain clear ticket documentation.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Associate degree in IT/CS or related field

48+ college hours toward IT degree

HS diploma + 1–2 years help desk experience

Equivalent combination of education and experience

Tools

ServiceNow

Active Directory

Microsoft 365

Job description

State of Oklahoma, OMES is seeking a Service Desk Technician to provide first-line technical support for enterprise users statewide from an onsite call center in Oklahoma City. The role involves remote diagnostics, incident logging in ServiceNow, and guiding end-users on application usage, portal navigation, and self-service procedures.

You will diagnose issues across Windows, macOS, iOS and Android, manage Active Directory and Microsoft 365 tasks, and escalate when needed while delivering