Entry Level Technician

Custom Computer Specialists; North Carolina; Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and dental plans

Company paid vision and disability

401K with employer match

Tuition reimbursement

Onsite fitness center or gym reimburse

Job summary

Custom Computer Specialists is seeking an Entry Level Technician to support our Managed Services/Helpdesk team in NC. The role offers a flexible work-from-home option one day per week and a ramp-up period with hands-on training.

You will troubleshoot hardware, software, and network issues, provide day-to-day support, and collaborate with teammates to deliver quality service in a fast-paced environment.

Qualifications

• CompTIA A+ or Network+ certification
• Entry to intermediate IT experience or equivalent hands-on experience
• Strong written and verbal communication skills
• Calm, professional demeanor in stressful situations
• Foundational troubleshooting skills in IT
• Genuine curiosity and interest in IT

Responsibilities

• Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email
• Troubleshoot and resolve hardware, software, and network issues
• Deliver excellent customer service while managing multiple support requests
• Conduct regular on-site customer visits as needed
• Collaborate closely with the Helpdesk/Managed Services team
• Participate in special projects based on individual capability and experience
• Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

Skills

CompTIA A+

Network+

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline -- Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It's why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

We are seeking a motivated and customer-focused Entry Level Technician to support our Managed Services/Helpdesk team in our NC office. This entry-level role is ideal for someone with a strong interest in IT who enjoys problem-solving, learning new technologies, and supporting end users in a fast-paced environment. This position offers the ability to work from home one day per week. Training is hands-on with an expected ramp-up period of a couple of months.

What You'll Do:

• Provide day-to-day helpdesk support by responding to technical requests via customer tickets, phone and email

• Troubleshoot and resolve hardware, software, and network issues

• Deliver excellent customer service while managing multiple support requests

• Conduct regular on-site customer visits as needed

• Collaborate closely with the Helpdesk/Managed Services team

• Participate in special projects based on individual capability and experience

• Maintain clear, professional communication with end users, including during high-stress situations and challenging customer interactions.

What You Bring:

• CompTIA A , Network , or similar entry-level certifications

• Entry to intermediate-level IT experience or equivalent hands-on experience (no formal degree required)

• Strong written and verbal communication skills

• Calm, professional demeanor in stressful or high-pressure situations

• Foundational technical troubleshooting skills and basic IT knowledge

• Genuine curiosity and interest in IT

Preferred, but not required:

• Entry-level Microsoft, Cisco, or comparable technical certifications

#IND

CCS Offers:

• Competitive salaries

• Comprehensive benefits including:

• Medical and dental plans

• Company paid vision and short and long term disability plans

• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

• 401K with employer match

• Tuition reimbursement

• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

• Company paid life Insurance

• Paid holidays and vacation

• Technical certification gift card rewards program

Come experience our unique culture and see how our "right people, right results" philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affiative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.