Level 1 Help Desk Support Technician

Custom Computer Specialists; Pomfret Center (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

Disability plans

Flexible spending

401K match

Fitness center

Paid holidays

Certification rewards

Job summary

Custom Computer Specialists in Connecticut is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team. This role provides full-time, on-site end-user support for clients in the Pomfret area, delivering premium deskside service and timely resolutions.

You will work with Windows and macOS environments, manage Active Directory changes, and support Webex/AV systems. The position emphasizes customer service, communication, and reliability in a fast-paced IT environment.

Qualifications

• Must be commutable to Pomfret, CT.
• Effective communication skills, verbal and written.
• Ability to explain technical info to technical and non-technical users.
• Provide excellent customer service and build relationships.
• Strong organizational skills.
• Industry certifications (e.g., CompTIA A+, Network+, Microsoft) preferred.
• Knowledge of desktop hardware/components.
• Experience with Windows and macOS administration.
• Experience with Active Directory administration.

Responsibilities

• Providing premium, white-glove deskside support to client end users.
• Support CCS divisions as needed (Managed Services, Project Services).
• Oversee and maintain the ticketing system for efficiency and organization.
• Manage inbound tickets from initiation to resolution with timely support.
• Provide on-site end-user device support (PCs, printers, etc.).
• Provide end-user training as needed.
• Ensure reliable network access and troubleshoot connectivity issues.
• Troubleshoot OS and application issues.
• Support for A/V systems and Webex meeting tech.
• Manage Active Directory changes and user access.
• Maintain knowledge of current IT technologies and trends.
• Support client-provided mobile apps for end users.
• Perform additional duties as assigned.

Skills

Deskside support

Ticketing system

Active Directory

Customer service

Networking basics

End-user training

Webex

OS: Windows/macOS

Tools

Webex

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Hampton Connecticut. CCS is looking for an individual who will contribute to CCS’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Hourly: $20- $24

What You'll Do:

• Providing premium, white-glove deskside support to client end users.
• Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Provide support for A/V systems and Webex meeting technologies.
• Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
• Maintaining knowledge of current IT technologies and trends.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

• MUST be commutable to Pomfret, CT
• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Experience with administering Active Directory.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Preferred:1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
• Ability and willingness to provide after-hours technical assistance to support critical services.
• Ability and willingness to provide after-hours technical assistance to support meetings.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affinitive Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.