Level 1 Help Desk Support Technician

Custom Computer Specialists; Montville (CT); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical and dental plans

Vision coverage

Disability insurance

401K with employer match

Onsite fitness center or gym reimburse

Paid holidays and vacation

Certification gift card rewards

Job summary

Custom Computer Specialists (CCS) is seeking a Helpdesk Support Technician – Level I to join our Onsite Services Team for on-site end-user support near Uncasville, CT. The role requires providing premium deskside support, managing a ticketing system, and assisting multiple CCS divisions to ensure client satisfaction.

Ideal candidates communicate clearly with end users, have strong organizational skills, and are comfortable with Windows/macOS, Active Directory, and basic networking.

Qualifications

• Must be commutable to Uncasville, CT.
• Ability to communicate technical information clearly to technical and non-technical users.
• Experience with Windows and macOS operating systems.
• Experience with Active Directory administration.
• Strong organizational and time-management skills.

Responsibilities

• Provide premium, deskside support to client end users.
• Support CCS divisions including Managed and Project Services as needed.
• Oversee the ticketing system for efficiency and organization.
• Manage inbound tickets from initiation to resolution with timely support.
• Provide in-person end-user device support (PCs, printers, etc.).
• Train end-users as needed and troubleshoot network/connectivity issues.
• Support AV systems and Webex meeting tech; handle AD changes.
• Maintain knowledge of current IT technologies and trends.
• Support client mobile applications and maintain professionalism on-site.

Skills

Effective communication

Customer service

End-user support

Time management

Multitasking

Team collaboration

Communication of technical info

Ability to lift 50 lbs

Education

CompTIA A+

CompTIA Network+

Microsoft certifications

Tools

Windows

macOS

Active Directory

Job description

We are a growing IT company; a great place to start and grow your career!

CCS is a leading technology consulting firm providing best in class solutions to our clients for over 45 years. Expressed simply in our tagline – Right People, Right Results, Right Careers! Our philosophy is, in fact, an obsession that drives our behavior, our culture and our work. It’s why we put tremendous emphasis on hiring individuals that embody the principles that align with our obsession. We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

CCS is looking to hire a Helpdesk Support Technician – Level I to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for client near Uncasville, Connecticut. CCS is looking for an individual who will contribute to CCS’s overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.

Hourly: $20- $24

What You’ll Do:

• Providing premium, white-glove deskside support to client end users.
• Providing support to other CCS divisions, including Managed Services and Project Services, as needed.
• Oversee and maintain the ticketing system to ensure efficiency and organization.
• Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
• Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
• Provide end-user training as needed.
• Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
• Troubleshoot and resolve issues with faulty operating systems and applications.
• Provide support for A/V systems and Webex meeting technologies.
• Manage and implement Active Directory changes, ensuring accurate user access and security configurations.
• Maintaining knowledge of current IT technologies and trends.
• Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
• Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.

What You Bring:

• MUST be commutable to Uncasville, CT
• Effective communication skills, both verbal and written with emphasis on timely response.
• Ability to communicate technical information clearly and concisely to both technical and non-technical users.
• Ability to provide excellent customer service and build positive relationships with users.
• Possession of strong organizational skills.
• Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
• In-depth knowledge of desktop hardware components and peripherals.
• Experience with various operating systems (Windows, macOS, etc.) and their administration.
• Experience with administering Active Directory.
• Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
• Knowledge of network protocols, configurations, and troubleshooting.
• Experience with network devices (routers, switches, firewalls).
• Understanding basic security concepts and practices.
• Ability to manage difficult situations professionally.
• Ability to work both independently and collaboratively as part of a team.
• Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
• Strong attention to detail, ensuring accuracy and precision in all tasks.
• Preferred:1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
• Ability to lift and move equipment weighing up to 50 lbs. independently.
• Capability to transport equipment between floors and outlying buildings as needed.
• Must have reliable transportation to support on-site duties and client needs.
• Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), 2-3 days a week.
• Ability and willingness to provide after-hours technical assistance to support critical services.
• Ability and willingness to provide after-hours technical assistance to support meetings.
• Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.

#IND

CCS Offers:

• Medical and dental plans
• Company paid vision and short and long term disability plans
• Flexible spending programs including Healthcare, Dependent Care, Transit and Parking
• 401K with employer match
• Onsite fitness center (or gym membership reimbursement for client or satellite based employees)
• Paid holidays and vacation
• Technical certification gift card rewards program

Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Affi… All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [e-mail] or 631-864-6699.