Senior Support Lead, Interim Housing Ops

The People Concern; Los Angeles (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The People Concern is seeking a Senior Support Specialist to lead daily operations within the Inside Safe People Interim Housing program on a 100% onsite schedule at Dusk Hotel, Los Angeles. You will mentor frontline staff, coordinate shifts, and ensure program procedures are consistently followed to support client stability.

You will provide direct client assistance, facilitate staff meetings, and monitor safety and cleanliness of the facility while maintaining confidentiality and

Qualifications

• High school diploma or GED required.
• At least 1 year in related work.
• Strong customer service skills and ability to handle difficult situations.
• Ability to work independently and think critically.
• Professional conduct under pressure.
• Commitment to empowering community members with dignity.
• Familiarity with crisis intervention.
• Ability to work as part of a team.
• Computer literacy and basic data management skills.
• Willingness to obtain food handling, CPR and First Aid certifications.

Responsibilities

• Lead and mentor Support Specialists; provide coaching and feedback.
• Coordinate daily shift assignments and task completion.
• Facilitate shift huddles and ensure smooth transitions between shifts.
• Onboard and train new staff on procedures and expectations.
• Maintain supplies and operational resources for the program.
• Provide direct client support and link to program resources.
• Review logs and reports for accuracy and timely submission.
• Maintain client confidentiality per HIPAA and policies.
• Support floor oversight and ensure a clean, safe environment.
• Engage clients and promote a trauma-informed atmosphere.

Skills

Customer service

Critical thinking

Independent work

Professionalism

Self-motivation

Team player

Computer literacy

CPR/First Aid certification

Education

High school diploma or GED

Tools

Database software

Job description

The People Concern is seeking a Senior Support Specialist to lead daily operations within the Inside Safe People Interim Housing program on a 100% onsite schedule at Dusk Hotel, Los Angeles. You will mentor frontline staff, coordinate shifts, and ensure program procedures are consistently followed to support client stability.

You will provide direct client assistance, facilitate staff meetings, and monitor safety and cleanliness of the facility while maintaining confidentiality and