Onsite Senior Customer Service & Account Manager

Resource Label Group; Lake Oswego (OR); On-site; USD 65,000 - 95,000; Full time

Job summary

Taylor Made Labels in Lake Oswego, OR is seeking a Customer Service Account Manager to oversee complex accounts and ensure flawless execution across customer service, production, scheduling, prepress, quality, and sales. You will be the primary contact for assigned customers, managing orders and timelines, and coordinating across internal teams to protect satisfaction and drive consistent experiences.

This onsite role emphasizes clear communication and proactive issue resolution.

Qualifications

• Minimum 3-5 years' experience in Customer Service and/or Sales in a manufacturing environment.
• Ability to manage complex orders, timelines and customer expectations.
• Strong communication skills, both written and verbal, with a focus on professional documentation.

Responsibilities

• Build and maintain strong relationships with assigned customer accounts.
• Serve as the primary contact for order execution, issue resolution and day-to-day communication.
• Coordinate across Customer Service, Production, Scheduling, Prepress, Quality, Finance and Sales to ensure timely execution.

Skills

Account Management

Customer Service

Cross-functional Collaboration

Communication

Problem Solving

Organizational Skills

Manufacturing Knowledge

Job description

Taylor Made Labels in Lake Oswego, OR is seeking a Customer Service Account Manager to oversee complex accounts and ensure flawless execution across customer service, production, scheduling, prepress, quality, and sales. You will be the primary contact for assigned customers, managing orders and timelines, and coordinating across internal teams to protect satisfaction and drive consistent experiences.

This onsite role emphasizes clear communication and proactive issue resolution.