Onsite Sales Team Leader — Growth & Coaching

TeleTech Holdings, Inc.; Tempe (AZ); On-site; USD 70,000 - 95,000; Full time

Job summary

TeleTech Holdings, Inc. is seeking a Manager I, Sales Service Delivery to lead an onsite team in Tempe, AZ. You will motivate and coach associates, ensure alignment with client metrics, and drive a high-quality customer experience across every interaction.

You will report to the Sales Service Delivery Manager and influence team performance, attendance, payroll, and career growth while upholding TTEC's values and service standards in a fast-paced environment.

Qualifications

• Associate degree, technical school, or equivalent work experience.
• Time management skills for prioritizing tasks and decisive action.
• Lead and support your team in a dynamic environment.
• Demonstrate empathetic leadership and conflict resolution.
• Customer-focused mindset to maintain accountability and clear communication.
• Comfortable with computer systems.

Responsibilities

• Coach associates to meet goals and train on new information.
• Manage multiple tasks, monitor attendance, and process payroll.
• Motivate and mentor team with coaching and recognition.
• Use client and TTEC tools to complete tasks; troubleshoot issues.
• Impact financial health by retaining employees and reducing absenteeism.
• Be comfortable using computer systems.

Skills

Leadership

Coaching

Customer service

Time management

Empathy

Communication

Education

Associate degree / technical school

Job description

TeleTech Holdings, Inc. is seeking a Manager I, Sales Service Delivery to lead an onsite team in Tempe, AZ. You will motivate and coach associates, ensure alignment with client metrics, and drive a high-quality customer experience across every interaction.

You will report to the Sales Service Delivery Manager and influence team performance, attendance, payroll, and career growth while upholding TTEC's values and service standards in a fast-paced environment.