Temporary Remote Team Lead — Coaching & Growth

TeleTech Holdings, Inc.; Austin (TX); On-site; USD 27,552 - 30,307; Part time

Benefits offered by this job

Paid time off (PTO)

Wellness and healthcare benefits

Tuition reimbursement

Job summary

TeleTech Holdings, Inc. is seeking a Temporary Team Lead to work remotely in the United States. In this role, you will be responsible for motivating and managing your team to achieve performance goals, providing guidance, and resolving customer escalations as the first-line manager.

Your responsibilities will include coaching associates, managing administrative tasks, and ensuring a quality customer experience. The ideal candidate should possess an associate degree or equivalent work experience and have strong time management and leadership skills.

Qualifications

• Engage and support team performance in a dynamic environment.
• Handle conflicts professionally with diverse team members.
• Make informed decisions on priority tasks.

Responsibilities

• Coach associates to meet company and client goals.
• Manage absence and attendance while processing payroll.
• Motivate and mentor team with constant coaching.

Skills

Time management skills

Empathetic leadership

Customer-focused mindset

Comfortable with computer systems

Education

Associate degree or equivalent work experience

Job description

TeleTech Holdings, Inc. is seeking a Temporary Team Lead to work remotely in the United States. In this role, you will be responsible for motivating and managing your team to achieve performance goals, providing guidance, and resolving customer escalations as the first-line manager.

Your responsibilities will include coaching associates, managing administrative tasks, and ensuring a quality customer experience. The ideal candidate should possess an associate degree or equivalent work experience and have strong time management and leadership skills.