Onsite Sales Operations Director - Growth & Training Lead

wholesale-harborfoods; Lacey (WA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Vacation and holidays

Job summary

Harbor Wholesale is seeking a Director of Sales Operations to lead the administrative functions of Sales Operations and Customer Service at its headquarters in Lacey, WA. The role requires onsite leadership with some hybrid eligibility and occasional overnights in the field.

The position offers a compensation range of $120,000–$140,000 with bonus, plus a full benefits package including medical, dental, vision, life and disability insurance; a 401(k) with company match; and generous

Qualifications

• Bachelor's degree in business or communication preferred.
• Minimum five years recent management/supervisory/leadership experience in a high-volume SKU-driven operational environment; multi-location preferred.
• Minimum of seven years' related experience and/or training in customer service and/or call center related required.

Responsibilities

• Create and deliver engaging, impactful sales trainings tailored to the needs of the sales team, including onboarding, product training, and ongoing skills development.
• Lead and direct sales support team and customer service department including their development, performance and overall effectiveness.
• Lead and support Customer Service Manager with vision, trust and knowledge.
• Assess current customer pricing structures to determine profitability by customers, including independent and chain customers.
• Responsible for the maintenance of customer pricing structures and discounts while identifying margin discrepancies.
• Create and communicate reporting and metrics to the team; including CPR's sales reports, customer business review documents, customer compliance and pricing analysis, various customer reporting, and initiative analysis.

Skills

Sales operations

Data analysis

Communication

Presentation skills

Interpersonal skills

Detail oriented

Microsoft Office

Education

Bachelor's degree in business or communication

Job description

Harbor Wholesale is seeking a Director of Sales Operations to lead the administrative functions of Sales Operations and Customer Service at its headquarters in Lacey, WA. The role requires onsite leadership with some hybrid eligibility and occasional overnights in the field.

The position offers a compensation range of $120,000–$140,000 with bonus, plus a full benefits package including medical, dental, vision, life and disability insurance; a 401(k) with company match; and generous