Sales Operations Leader: CRM, Training & Strategy

Clean Harbors, Inc.; Norwell (MA); On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health & safety priority

Competitive wages

Health benefits after 30 days

401K with company matching

Employee stock purchase plan

Paid time off; training and tuition

Job summary

Clean Harbors, Norwell, MA is seeking a temporary Director, Sales Operations to lead policy creation, CRM governance, and sales productivity initiatives. You will drive metrics, training, and incentive design to improve performance and ensure targets are met across the sales organization.

The role emphasizes cross-functional collaboration, implementation of best practices, and the supervision of sales admin/training staff. Prior leadership in Sales Operations and CRM systems is required.

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience in a similar position.
• Strong leadership ability.
• Strong presentation skills.
• Extremely organized and attention to detail.
• Ability to translate financial and statistical data into understandable terms for line managers.
• Ability to organize action items into ongoing and sustainable programs.
• Ability to understand an issue and address/resolve strategically.
• High degree of integrity.
• Ability to influence across multiple organizations.
• Technical competencies in Sales Best Practice, CRM systems, Sales Incentive Design.
• 5 Plus years in a leadership role associated with Sales Operations management and/or Sales administrative support.
• Preferred: 7-10 years Experience in the environmental or related industry.

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Functional responsibility for sales-related activities associated with creating, maintaining, and enforcing policies, practices, and tools for sales and sales administrative support.
• Implementation best practices and for sales productivity improvements in all aspects of sales organization strategy.
• Key interface with MIS and user community for company's CRM system to include customer record data integrity; sales training, enforcement, and use for all appropriate sales related activities; and key interface with MIS in determining and prioritizing improvements to CRM.
• Establishing, monitor, and reporting sales metrics, goals, KPIs; Report sales program and personnel performance by business vertical, region and LOB to monitor progress in attaining goals.
• Creation, oversight, and administration of sales personnel performance management process with formal personnel recommendations to Sales management.
• Develop, maintain, and oversee planned and implemented sales personnel Performance Improvement Plans (PIP).
• Develop and maintain Sales personnel interview and hiring protocols.
• Lead Sales Training initiatives, including training requirements, tracking, program development, implementation, selection or generation of materials, budgets, and other administrative tasks and responsibilities.
• Work with the corporate marketing and sales organization in developing sales support material, technical presentations, etc.
• Responsible to develop, implement, and oversee the protocol associated with periodic sales personnel territory reviews and formal periodic performance evaluation processes (forms, format and content).
• Recommend and support sales-related initiatives and special programs.
• May have direct supervisory responsibility for of sales administration, CRM, and/or sales training personnel.

Skills

Leadership

Presentation skills

Organized/Detail oriented

Data interpretation

Cross-functional influence

Sales operations know-how

CRM proficiency

Sales incentive design

Strategic problem solving

Team leadership

Environmental industry experience

Education

Bachelor's degree preferred

Tools

CRM systems

Job description

Clean Harbors, Norwell, MA is seeking a temporary Director, Sales Operations to lead policy creation, CRM governance, and sales productivity initiatives. You will drive metrics, training, and incentive design to improve performance and ensure targets are met across the sales organization.

The role emphasizes cross-functional collaboration, implementation of best practices, and the supervision of sales admin/training staff. Prior leadership in Sales Operations and CRM systems is required.