Onsite ROI & Medical Records Coordinator

UnitedHealth Group; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

4 weeks paid training

Benefits package

401k contribution

Job summary

UnitedHealth Group is hiring an ROI Specialist to process medical records and ROI requests onsite at St. Joseph Hospital in Phoenix. You will safeguard patient privacy under HIPAA and deliver high-quality service to clients while adhering to policy and state/federal regulations.

This full-time role offers training, a fast-paced environment, and opportunities to grow within the UnitedHealth Group family. You must be able to work regular shifts 8:00 am–4:30 pm and occasionally overtime.

Qualifications

• Experience with Release of Information (ROI) and medical record releases.
• Experience working within the health care industry.
• Ability to work full-time onsite at St. Joseph Hospital, Phoenix, AZ.
• Flexibility to work shifts during normal business hours and possible overtime.

Responsibilities

• Process ROI requests, including medical records and billing, accurately and promptly.
• Ensure privacy rights and HIPAA compliance in all releases.
• Provide excellent customer service and maintain a positive department image.
• Review requests for validity and escalate as needed; maintain state/federal policy knowledge.

Skills

ROI expertise

Customer service

HIPAA compliance

Healthcare industry

Strong communication

Education

High School Diploma / GED

Job description

UnitedHealth Group is hiring an ROI Specialist to process medical records and ROI requests onsite at St. Joseph Hospital in Phoenix. You will safeguard patient privacy under HIPAA and deliver high-quality service to clients while adhering to policy and state/federal regulations.

This full-time role offers training, a fast-paced environment, and opportunities to grow within the UnitedHealth Group family. You must be able to work regular shifts 8:00 am–4:30 pm and occasionally overtime.