Onsite ROI & Administrative Coordinator — Healthcare

Optum; Phoenix (AZ); On-site; USD 25,000 - 44,000; Full time

Job summary

Optum is seeking an ROI Specialist to join our onsite team at St. Joseph Hospital in Phoenix. This full-time role runs Monday through Friday with hours from 8:00 am to 4:30 pm, and occasional overtime or rotating holidays may be required.

You will handle release of information requests, ensure privacy under HIPAA, and provide accurate, courteous service to patients, families, and providers. Training is provided for four weeks.

Qualifications

• High School Diploma or GED required.
• Experience with release of information (ROI) in healthcare.
• Experience in health care industry.
• Must be onsite at St. Joseph Hospital in Phoenix.
• Fully available full-time with weekday schedule.

Responsibilities

• Process ROI requests including medical records and billing.
• Ensure accuracy and provide high quality customer service.
• Protect patient privacy per HIPAA and state/federal laws.
• Engage in direct customer service as needed.
• Maintain knowledge of applicable policies and laws; perform other duties as assigned.

Skills

ROI experience

Healthcare industry experience

Customer service

Onsite work

Education

High School Diploma / GED

Job description

Optum is seeking an ROI Specialist to join our onsite team at St. Joseph Hospital in Phoenix. This full-time role runs Monday through Friday with hours from 8:00 am to 4:30 pm, and occasional overtime or rotating holidays may be required.

You will handle release of information requests, ensure privacy under HIPAA, and provide accurate, courteous service to patients, families, and providers. Training is provided for four weeks.