Onsite Return Agent (Rental Car)

Hertz; Lihue, Northern (HI, KY); Hybrid; USD 22,000 - 25,000; Part time

Benefits offered by this job

Weekly Pay

Sign-on Bonus $1,000

Paid Training

Medical, Dental, Vision benefits after

Job summary

Hertz Local Office in Lihue, HI is seeking an Onsite Return Agent (Rental Car) to greet customers and manage vehicle returns efficiently, as the brand ambassador at the airport location. You will provide invoices and explanations of charges, resolve issues, inspect vehicles for damage, and help customers with luggage while maintaining a best-in-class appearance and teamwork.

This role requires flexible shifts including weekends/holidays, and offers an hourly rate with commissions plus a sign-on

Qualifications

• Goes the extra mile in customer service.
• Experience in high-volume or service-oriented environments.
• Proven ability to sell and close.
• Basic computer proficiency.

Responsibilities

• Manage vehicle returns process in line with Hertz policies.
• Greet customers and assist with luggage and questions.
• Provide invoices and explain charges clearly to customers.
• Resolve customer issues; escalate to Team Leader when needed.
• Inspect vehicles for damage and document findings.
• Explain final charges, ensure keys are returned securely.
• Convey customer feedback to improve operations and satisfaction.
• Maintain a professional appearance and work area.
• Support managers with additional duties as assigned.

Skills

Customer service

Sales experience

Closing skills

Basic computer skills

Job description

Local Candidates Only

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The Onsite Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You'll Get:

• Hourly Rate is $16.75 + Commission.
• Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

The key responsibilities and accountabilities are:

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
• Provide the customer with an invoice and a full explanation of their charges
• Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter

Basic Qualifications:

• Passion for customer service and attention to detail - Goes the extra mile
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Basic computer proficiency

Must be able to:

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds