Onsite Return Agent (Rental Car) Part Time

Hertz; Lihue, Northern (HI, KY); Hybrid; USD 19,000 - 29,000; Part time

Benefits offered by this job

Weekly Pay

Holiday Pay

Career growth opportunities

Paid Training

Medical, Dental, & Vision coverage

Rental discount

Job summary

Hertz is hiring an Onsite Return Agent (Rental Car) at our Lihue location. This part-time role offers an hourly rate of $16.75 plus commission and includes a $1,000 sign-on bonus ($500 at 60 days and $500 at 90 days). You will be the brand ambassador delivering fast, friendly service at the airport location.

Responsibilities include handling vehicle returns, explaining charges, and maintaining a high standard of customer care. Benefits and weekly pay details are provided by HertzBenefits.com.

Qualifications

• At least 1 year of sales or customer service in a high-volume environment.
• Proven strong sales and closing skills.
• Basic computer proficiency.
• Excellent written and spoken English; multilingual applicants welcome.

Responsibilities

• Manage vehicle returns process and explain charges on invoices.
• Welcome customers with a professional attitude and assist with luggage.
• Inspect vehicles, document any damage, and record fuel and mileage.
• Provide responsive customer service and route issues to Team Leader when needed.
• Maintain clean, organized work area and work as part of the team.

Skills

Sales skills

Customer service

Communication skills

Team collaboration

Basic computer skills

Job description

Local Candidates Only

Onsite Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

The Onsite Return Agent (Rental Car) Part Time is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

What You'll Get:

• Hourly Rate is $16.75 + Commission.
• Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

The key responsibilities and accountabilities are:

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz's policies and procedures
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
• Provide the customer with an invoice and a full explanation of their charges
• Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter

Basic Qualifications:

• Passion for customer service and attention to detail - Goes the extra mile
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Basic computer proficiency

Must be able to:

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds