On-Site Rental Sales Agent Part Time

Hertz; Lihue (HI); On-site; USD 19,320 - 27,517; Part time

Benefits offered by this job

Sign-on Bonus

Weekly Pay

Career Growth Opportunities

Paid Training

Medical, Dental, & Vision Benefits

Job summary

Hertz is seeking a part-time Rental Sales Agent in Lihue, Hawaii. This role involves consulting with customers on car rentals, maximizing revenue opportunities, and ensuring exceptional customer service.

The position offers a competitive hourly wage of $17.00 plus commission, a sign-on bonus, and various benefits including medical and dental options. Candidates should possess strong customer service skills and a self-motivated attitude.

Qualifications

• Ability to multi-task while engaging with customers in person or over the phone.
• Experience in a customer-facing environment is preferred.
• Fluency in English is required; other languages are a plus.

Responsibilities

• Provide world-class customer service throughout the rental process.
• Review rental parameters, ensure understanding of rates and charges.
• Assist and coordinate customers within the queue to minimize wait time.

Skills

Customer service passion

Strong computer proficiency

Good communication skills

Attention to detail

Self-motivated

Job description

The Dollar/Thrifty On-Site Rental Sales Agent Part Time consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

What You’ll Get:

• Hourly Rate is $17.00 + Commission.
• Sign-on Bonus: $2,000 ($1,000 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

Responsibilities:

• Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz’s policies and procedures.
• Welcome each customer with a smile.
• Proudly represent Hertz with your professional appearance, language and behavior.
• Focus on providing a clean and safe vehicle, to every customer, every time.
• Take ownership of each customer’s service experience by immediately owning and resolving issues.
• Be proud of our brand and the role you play in our success.
• Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.
• Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.
• Build brand loyalty.
• Utilize company approved sales and service techniques when determining customer wants and needs.
• Offer optional products to meet customer wants and needs.
• Prepare all rental and return documents accurately and completely.
• Qualify each customer using our company rental requirement guidelines.
• Provide customers assistance with directions, maps, local area information, appropriate service information, etc.
• Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.
• Ensure that the return date and time on the rental agreement is accurate.
• Review all charges at the time of vehicle return.
• Prepare the Rental Agreement Folder with all required information.
• Answer the phones to assist customers in afriendly, helpful and prompt manner.
• Assist customers by effectively resolving all customer service issues.
• Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.
  

Skills:

• Passion for customer service and attention to detail - Goes the extra mile
• Self-motivated to achieve and exceed targeted goals
• Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.
• Proficiency in English
• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply
• Work in a fast-paced environment with a variety of tasks.
• Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skillsProven experience of working well within a team
• 100% customer focus, with proven experience within a customer facing environment