On-Site Return Agent (Rental Car)

Hertz; Lihue (HI); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Sign-on bonus of $1,000

Weekly pay

Comprehensive Medical, Dental, & Vision benefits

Paid training to expand skills

Job summary

Hertz is seeking an On-Site Return Agent in Lihue, Hawaii to provide exceptional customer service at the airport. This role involves managing vehicle returns, assisting customers, and ensuring a smooth experience during their rental return.

Ideal candidates should have sales experience, strong communication skills, and a passion for customer service. Compensation includes an hourly rate of $17.25 plus commission and a sign-on bonus of $1,000.

Qualifications

• Minimum of one year of sales or customer experience in a service-oriented environment.
• Proven strong sales and closing skills.
• Good communication skills, both written and oral, in English.

Responsibilities

• Provide world-class customer service managing the vehicle returns process.
• Welcome customers with a pleasant greeting and assist with luggage.
• Inspect vehicle for damage and record any new issues.
• Explain final charges to customers clearly.

Skills

Customer service

Sales skills

Communication

Organization

Job description

The Dollar/Thrifty On-Site Return Agent (Rental Car) is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experience to our customers. This team member is responsible for providing attentive, courteous, and expeditious service to our customers as they return their vehicles.

On-Site Location Address: 3250 Hoolimalima Pl, Lihue, HI 96766

What You’ll Get

• Hourly Rate is $17.25 + Commission.
• Sign-on Bonus: $1,000 ($500 paid at 60 and 90 days of employment)
• Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:
  • Weekly Pay
  • Holiday Pay
  • Career growth opportunities
  • Paid Training to expand your skills and knowledge
  • Comprehensive Medical, Dental, & Vision benefit options after 30 days
  • Up to 40% off the base rate of any standard Hertz Rental

Key Responsibilities

• Provides world class customer service by managing vehicle returns process, in compliance with Hertz’s policies and procedures
• Personally, welcome all customers with a pleasant greeting and professional attitude at all times, assist with luggage and answer questions in a friendly manner
• Provide the customer with an invoice and a full explanation of their charges
• Resolve customer issues and concerns professionally using effective customer service techniques. When applicable, direct queries to the Team Leader for the issue can be resolved before the customer leaves the location.
• Inspect vehicle and record any new damage or major cleaning requirements and complete required documentation.
• Check fuel level and mileage and clearly explain final charges to the customer
• Secure vehicle keys from the customer and ensure they stay with the vehicle while reminding customers to remove their personal belongings. Offer assistance as needed.
• Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
• Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
• To carry out any other duties requested by the managers/Team Leaders.
• Keep work area organized and free of clutter

Basic Qualifications

• Passion for customer service and attention to detail – Goes the extra mile
• A minimum of one year of sales or customer experience in a high volume or service-oriented environment
• Proven strong sales and closing skills and the ability to friendly, engaging manner
• Basic computer proficiency

Must be able to

• Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
• Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills
• Demonstrate professionalism and interpersonal skills
• Proven experience of working well within a team.
• 100% customer focus, with proven experience within a customer facing environment
• Work flexible shifts including weekends and holidays; and work overtime as required
• Work outdoors during all weather conditions
• Stand for long periods of time
• Lift up to 45 pounds