Onsite Resident IT & AV Support Specialist

Mather; Tucson (AZ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Generous paid time off (PTO) program

401(k) program with employer match

Wellness Spending Account

Job summary

Mather in Tucson, Arizona is seeking a full-time IT Support Professional to enhance resident technology experience. The role involves direct support, onboarding, and training across various devices in a luxury senior living environment.

The ideal candidate possesses technical skills, effective communication, and a commitment to customer service. Responsibilities include managing AV equipment, troubleshooting, and facilitating technology training sessions.

Mather offers competitive benefits including paid time off, 401(k), and health insurance.

Qualifications

• 1 year of technical IT experience.
• Strong knowledge of PC hardware and software.
• Basic knowledge of servers (maintenance and organization).

Responsibilities

• Provide first‑contact onsite support for end‑user issues.
• Perform hands-on desktop fixes, installs, and upgrades.
• Host basic resident technology training classes.

Skills

Strong customer service skills

Effective oral communication

Strong written communication

Technical aptitude

Education

BA degree in Information Technology or equivalent experience

Tools

PC hardware

AV equipment

Job description

Mather in Tucson, Arizona is seeking a full-time IT Support Professional to enhance resident technology experience. The role involves direct support, onboarding, and training across various devices in a luxury senior living environment.

The ideal candidate possesses technical skills, effective communication, and a commitment to customer service. Responsibilities include managing AV equipment, troubleshooting, and facilitating technology training sessions.

Mather offers competitive benefits including paid time off, 401(k), and health insurance.