L2/L3 IT Support Engineer Casa Grande

Alleare Consulting, LLC

Casa Grande (AZ)

On-site

USD 52,000 - 72,000

Full time

14 days+

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Job summary

Alleare Consulting, LLC in Casa Grande, AZ is seeking an IT Support Engineer to join onsite and support a manufacturing plant. The role involves ticketing, applications support, basic networking, and device troubleshooting across the facility, with occasional travel to corporate HQ.

Responsibilities include monitoring network infrastructure, deploying workstations and servers, and assisting other facilities remotely with system-wide issues. Prior backup/recovery experience is a plus.

Qualifications

Experience supporting Windows in Active Directory environments.
Ability to configure and troubleshoot workstations, servers, and network hardware.
Strong customer service and communication skills.
Willingness to travel 1–3 times per year.

Responsibilities

Monitor ticketing queue and provide timely IT support.
Serve as primary contact for local PC, server, and network technologies.
Configure and deploy workstations, servers, and network hardware.
Provide onsite support for IT projects and assist remote teams.
Update progress and resolutions in the ticketing system.
Create and update technical and end user training materials.
Provide high quality support to end users.

Skills

Customer service

Communication skills

Troubleshooting

Windows AD support

Team collaboration

Education

Degreed professional or equivalent current certifications

Tools

Fresh Service

Intune

Azure AD

Office 365

Job description

IT Support Engineer Fulltime Casa Grande, AZ (on-site) IMMEDIATE NEW JOB OPENING for an IT Support Engineer to join our client’s team and work on-site at their Casa Grande, AZ office. This role will support the manufacturing plant. Candidate should also be willing to travel occasionally (1-3 trips per year) to train at the corporate headquarters. The day-to-day responsibilities include maintaining ticketing queue, applications support, basic networking, and troubleshooting/configuration of end point devices throughout the facility. This person will also assist other team members (located at other facilities around the country) in the process of troubleshooting system-wide issues, along with execution of companywide technical initiatives. Prior involvement with backup and recovery efforts, provisioning and or deployment of new technologies is a plus.

Responsibilities

Proactively monitor network infrastructure and respond rapidly to issues
Serve as primary contact for local PC, server, and network technologies
Configure and deploy workstations, servers, and network hardware
Work as Help Desk/Desktop Support staff to address reported issues and act as onsite support for IT projects
Update progress and resolution for reported issues within ticketing system
Create and update technical and end user training materials
Provide high quality support to end users

Requirements

Self-motivated, energetic, organized, and customer service focused
Communicate effectively to end user and other IT team members
Degreed professional or equivalent current certifications with demonstrable experience in supporting and troubleshooting Windows in AD environments using published and learned best-practices
Proven record of supporting and provisioning technical solutions
Possess a drive to learn and teach
Possess effective troubleshooting skills, be methodical and detail oriented
Possess desktop and desktop peripheral troubleshooting skills and techniques needed to solve complex issues (printing, applications, networking)
Technical knowledge of cabling installation and troubleshooting
Candidate must be able to carry out physical requirements of the job including the racking (lifting) of equipment, along with the traversal of ladder and elevated environments.

Preferences (familiarity with)