IT Help Desk Specialist II (Windows + Mac)

University of Southern California; Los Angeles (CA); Hybrid; USD 54,000 - 69,000; Full time

Job summary

The University of Southern California seeks a Computer Services Consultant II in Los Angeles to join the Dornsife Technology Services team. You will provide technical support to faculty, staff, and students via phone, email and in person, addressing incidents and service requests promptly and professionally.

Responsibilities include troubleshooting Windows and Apple environments, printers, and peripherals, maintaining detailed ticket notes, and delivering high-quality customer service in a

Qualifications

• Associates and/or industry specific certifications (CompTIA, Microsoft, Apple, etc).
• Minimum of 3 years in a Help Desk/Desktop Support environment or similar.
• Intermediate to advanced experience with Windows and Apple hardware and software installation and troubleshooting.
• Printer troubleshooting.
• Basic understanding of internet networks and security software.
• Excellent verbal and written communication skills.
• Excellent attention to detail.
• Excellent problem solving and decision-making abilities.
• Must be able to effectively apply knowledge of departmental service and products to best satisfy end-users needs.

Responsibilities

• Provide technical support over the phone, email, and in person.
• Answer and document incoming Help Desk phone calls, chat messages, and walk-ins.
• Troubleshoot and resolve Windows and Apple hardware, software, and peripheral issues.
• Troubleshoot and resolve printer issues.
• Provide detailed work notes within the ticketing system.

Skills

Help desk

Windows

Mac OS

Printer support

Customer service

Networking basics

Security software

Phone support

Email support

Documentation

Certifications

Education

Bachelor's degree

Tools

Ticketing system

Job description

The University of Southern California seeks a Computer Services Consultant II in Los Angeles to join the Dornsife Technology Services team. You will provide technical support to faculty, staff, and students via phone, email and in person, addressing incidents and service requests promptly and professionally.

Responsibilities include troubleshooting Windows and Apple environments, printers, and peripherals, maintaining detailed ticket notes, and delivering high-quality customer service in a