Onsite Deskside Engineer - Durham, North Carolina

Slipstream IT; North Carolina; On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

401k match

Comprehensive health, dental, vision

Life insurance

Long-term disability (LTD)

Discretionary PTO

Job summary

Slipstream Life Sciences in North Carolina is seeking an IT Support Specialist to install and configure hardware and software, respond to tickets, and document the support process. You will provide onsite and remote assistance, set up workstations, and manage end-user devices across Windows and Mac OS.

The role requires strong customer service, excellent communication, and the ability to work under pressure in a collaborative team.

Qualifications

• Onboarding and offboarding management.
• Strong organizational and time management skills.
• Excellent verbal and written communication.

Responsibilities

• Install and configure hardware and software.
• Respond to tickets in accordance with SLA guidelines.
• Record, track and document the help desk process through to resolution.
• Provide onsite and remote end-user support.
• Set up new workstations and account setups.

Skills

Customer service

Communication skills

Networking knowledge

MS Office suite

Team collaboration

Tools

ServiceNow

Ticketing systems

Job description

At Slipstream Life Sciences we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach Our solutions are designed exclusively for emerging pharma and biotech organizations Slipstreams industry leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission Led by a leadership team that has been together for over 10 years you will join a proven team culture and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth

Responsibilities and Duties

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Record track and document the help desk request problem solving process including actions taken through to the final resolution
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users deploying equipment checking over account setups
• Heavy use of Windows and Mac OS devices
• Create documentation for staff for training purposes
• Issue email user cant send and receive emails
• Employee endpoint support and troubleshooting
• Laptops
• Tablets
• MacMobile device support and troubleshooting
• Single sign onmulti factor authentication support
• Printer Wi Fi and VPN support
• Collaboration software support
• Active Directory & Azure account administration and support
• Resolve escalation of Tier 1 support tickets
• Microsoft Office 365 account administration and support

Desired Attributes and Experience

• Onboarding and offboarding management
• Customer service mentality
• Strong organizational and time management skills
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Solid understanding of computers networks and software
• Experience using MS Office applications Word Excel Outlook
• High attention to detail
• Previous experience with ServiceNow or other ticketing system
• Ability and willingness to work in a high pressure environment
• Ability and willingness to work in a collaborative team environment
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs

Benefits

• 401k match
• Comprehensive group health dental vision benefits
• Life insurance
• LTD
• Discretionary PTO

Salary 70000 75000

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation or identity national origin genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws Slipstream makes hiring decisions based solely on qualifications merit and business needs at the time This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of the Employer