Onsite Remittance Operations Supervisor

ManpowerGroup; South Burlington (VT); On-site; USD 27,000 - 39,000; Full time

Job summary

ManpowerGroup is seeking an Onsite Supervisor in Burlington, VT to oversee daily workflow and lead a frontline team in remittance processing. You will ensure productivity and quality, coach Team Leads, and maintain strong client relationships while upholding security and compliance standards.

The role requires 2+ years of onsite supervisory experience, strong organizational skills, and proficiency with MS Office. This is an on-site position with extended hours as needed to support operations.

Qualifications

• Minimum 2 years of onsite supervisory/leadership experience.
• Background in employee engagement, training, and coaching.
• Strong ability to motivate and lead teams, with visibility.
• Excellent organizational, planning, and communication skills.
• Proficient with MS Office and internal systems.

Responsibilities

• Oversee daily workflow for processing workgroups.
• Manage a team of full-time and part-time associates.
• Build and maintain strong customer relationships using service-improvement tools.
• Maintain ownership of remittance processing productivity and quality.
• Allocate work to maximize throughput and efficiency.
• Monitor shift performance, address delays, and resolve issues.
• Coach and develop Team Leads and staff.
• Foster an engaged, teamwork-driven environment.
• Ensure adherence to customer guidelines, bank policies, and audits.
• Provide regular performance feedback and counseling.

Skills

Team leadership

Coaching

Communication

Organizational skills

Attention to detail

Tools

MS Office

Job description

ManpowerGroup is seeking an Onsite Supervisor in Burlington, VT to oversee daily workflow and lead a frontline team in remittance processing. You will ensure productivity and quality, coach Team Leads, and maintain strong client relationships while upholding security and compliance standards.

The role requires 2+ years of onsite supervisory experience, strong organizational skills, and proficiency with MS Office. This is an on-site position with extended hours as needed to support operations.