Onsite Receptionist — Study Participant Support

TransPerfect; San Jose (CA); Ibrido; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

DataForce by TransPerfect is seeking a Receptionist for an onsite data collection project in Silicon Valley, CA. You will welcome participants, verify IDs, collect NDAs, and guide participants per study guidelines while supporting scheduling and replacements as needed.

The role requires a high school diploma, professional English, and strong customer service skills; on-site work and an 8-hour day, Monday to Friday, with the flexibility to coordinate with moderators and managers.

Competenze

• High school diploma or equivalent; further education or certification is a plus.
• Experience in scheduling, reception or administrative roles.
• Professional English fluency and strong communication skills.
• Able to multitask and meet deadlines.

Mansioni

• Check participants in and out of the study through booking software.
• Treat participants with the utmost level of care and professionalism.
• Confirm that participant information is logged correctly.
• Support participants throughout the process while ensuring they understand the study’s guidelines.
• Ensure accurate and up-to-date information through transparent and clear communication.
• Facilitate project changes for scheduling and resource planning.
• File study documentation when appropriate.
• Provide ongoing support and information to participants.
• Help manage the daily schedule and work with the remote Scheduler: contact participants to confirm appointments, provide directions and/or find replacement participants in case of cancellations.
• Manage the availability of water, snacks, and other goods and supplies.

Conoscenze

Scheduling

Reception

Administrative

Customer service

Communication

Multitasking

Formazione

High school diploma

Strumenti

Booking software

Descrizione del lavoro

DataForce by TransPerfect is seeking a Receptionist for an onsite data collection project in Silicon Valley, CA. You will welcome participants, verify IDs, collect NDAs, and guide participants per study guidelines while supporting scheduling and replacements as needed.

The role requires a high school diploma, professional English, and strong customer service skills; on-site work and an 8-hour day, Monday to Friday, with the flexibility to coordinate with moderators and managers.