Onsite Program Manager - Client Partnerships

Adecco Group; North Lynbrook (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

Adecco Group is seeking an Onsite Manager to serve as the primary client contact and drive the strategic evolution of client programs. You will lead daily recruitment activities, monitor KPIs, and collaborate across teams to maximize client value and satisfaction.

Responsibilities include growing accounts, presenting performance reviews, maintaining client relationships, and ensuring service quality with a strong emphasis on metrics and process improvement.

Qualifications

• A high school diploma or equivalent.
• 5+ years of relevant work experience in a related role.
• 2–5 years of managerial/supervisory experience preferred.
• Proven track record of delivering customer satisfaction and managing relationships.

Responsibilities

• Serve as the primary client contact for Adecco programs and escalation point for client questions.
• Grow and retain accounts by building relationships with HR and Operations.
• Present monthly/quarterly business reviews to leadership.
• Meet KPIs and SLAs while optimizing fill rate and time to fill.
• Price and sell services (conversions, temporary and permanent placement).
• Lead recruitment teams in a fast-paced environment.

Skills

Client relationship management

Recruitment team management

KPIs & SLAs

MS Office proficiency

Federal & state employment law

Effective communication

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Adecco Group is seeking an Onsite Manager to serve as the primary client contact and drive the strategic evolution of client programs. You will lead daily recruitment activities, monitor KPIs, and collaborate across teams to maximize client value and satisfaction.

Responsibilities include growing accounts, presenting performance reviews, maintaining client relationships, and ensuring service quality with a strong emphasis on metrics and process improvement.