Onsite Printer Technician II — Advanced Troubleshooting

HP Inc.; Falls Church (VA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program

Flexible spending account

Life insurance

Generous paid leave

Job summary

HP Inc. is seeking an Onsite Administrator Level II (Printer Technician) in Falls Church, VA to provide advanced onsite support for enterprise printing environments. You will diagnose complex printer hardware issues, configure network printing, and mentor junior technicians while ensuring SLA compliance.

The role emphasizes strong customer service, root cause analysis, and collaboration with IT teams. Onsite full-time position in Falls Church with competitive benefits.

Qualifications

• 5+ years in maintenance, quality related environments.
• Experience supporting enterprise printers, copiers, and multifunction devices.
• Strong understanding of printer hardware architecture and repair procedures.
• Advanced knowledge of printing environments, print servers, and network protocols.
• Experience troubleshooting and supporting enterprise print management software.
• Ability to perform detailed diagnostics and root cause analysis.
• Excellent customer service, communication, and leadership skills.
• Ability to work independently and prioritize critical service incidents.

Responsibilities

• Provide advanced onsite support for printers and print management solutions.
• Diagnose and resolve complex hardware failures, connectivity issues, firmware problems, and print quality defects.
• Perform major repairs, rebuilds, and component replacement including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards.
• Configure and troubleshoot network printing environments including TCP/IP, DNS, DHCP, SNMP, print servers, and print queues.
• Install, configure, and support enterprise print management solutions and secure printing technologies.
• Analyze recurring issues and implement permanent corrective actions to improve device reliability.
• Manage escalated service tickets and act as the highest level of support before vendor escalation.
• Provide technical guidance and training to Level 1 and Level 2 technicians.
• Support fleet assessments, equipment refreshes, and deployment projects.
• Maintain accurate service documentation, repair records, and root cause analysis reports.
• Collaborate with IT teams, vendors, and customer stakeholders to resolve complex technical issues.
• Assist with product evaluations, testing, and implementation of new printing technologies.
• Ensure compliance with service level agreements (SLAs) and operational standards.

Skills

Printer troubleshooting

Network troubleshooting

Customer service

Leadership

Documentation

Tools

Print servers

Printer hardware

Print management software

Job description

HP Inc. is seeking an Onsite Administrator Level II (Printer Technician) in Falls Church, VA to provide advanced onsite support for enterprise printing environments. You will diagnose complex printer hardware issues, configure network printing, and mentor junior technicians while ensuring SLA compliance.

The role emphasizes strong customer service, root cause analysis, and collaboration with IT teams. Onsite full-time position in Falls Church with competitive benefits.