Onsite Printer & MFP Technician

Visual Edge IT, Inc.; Princeton (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

Seven paid holidays per year

401k with employer match

Life insurance $25k

Job summary

Visual Edge IT in Princeton, IN is seeking an Onsite Service Technician to support and maintain print and scan technology in a busy client environment. You will perform onsite maintenance, troubleshooting, and repair of printers, MFPs, scanners, and related equipment, install and configure devices, and assist with print management software while delivering exceptional customer service.

The role requires good technical knowledge, safety awareness, and the ability to work independently and with a

Qualifications

• High school diploma or equivalent required.
• Experience servicing office technology, printers, or related equipment preferred.
• Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
• Experience with print management software and device monitoring tools is highly preferred.

Responsibilities

• Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
• Install, configure, and support print and scanning devices within the client’s network environment.
• Support and troubleshoot print management software solutions, including installation and issue resolution.
• Respond to service requests with urgency, including high-priority issues requiring immediate attention and rapid response times.
• Monitor and manage incoming service requests through internal systems, ensuring timely updates, accurate documentation, and resolution tracking.
• Maintain detailed and professional service records, including root cause analysis and resolution steps to support continuous improvement.

Skills

Customer service

Problem solving

Time management

Verbal communication

Education

High school diploma

Tools

Print management software

Networking basics

MS Office

Job description

Visual Edge IT in Princeton, IN is seeking an Onsite Service Technician to support and maintain print and scan technology in a busy client environment. You will perform onsite maintenance, troubleshooting, and repair of printers, MFPs, scanners, and related equipment, install and configure devices, and assist with print management software while delivering exceptional customer service.

The role requires good technical knowledge, safety awareness, and the ability to work independently and with a