Onsite Service Technician (Toyota)

Visual Edge IT, Inc.; Princeton (IN); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

Seven paid holidays per year

401k with employer match

Life insurance $25k

Job summary

Visual Edge IT in Princeton, IN is seeking an Onsite Service Technician to support and maintain print and scan technology in a busy client environment. You will perform onsite maintenance, troubleshooting, and repair of printers, MFPs, scanners, and related equipment, install and configure devices, and assist with print management software while delivering exceptional customer service.

The role requires good technical knowledge, safety awareness, and the ability to work independently and with a

Qualifications

• High school diploma or equivalent required.
• Experience servicing office technology, printers, or related equipment preferred.
• Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
• Experience with print management software and device monitoring tools is highly preferred.

Responsibilities

• Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
• Install, configure, and support print and scanning devices within the client’s network environment.
• Support and troubleshoot print management software solutions, including installation and issue resolution.
• Respond to service requests with urgency, including high-priority issues requiring immediate attention and rapid response times.
• Monitor and manage incoming service requests through internal systems, ensuring timely updates, accurate documentation, and resolution tracking.
• Maintain detailed and professional service records, including root cause analysis and resolution steps to support continuous improvement.

Skills

Customer service

Problem solving

Time management

Verbal communication

Education

High school diploma

Tools

Print management software

Networking basics

MS Office

Job description

Are you looking for an exciting career in business-to-business technology sales? Visual Edge IT is comprised of talented, driven, and passionate people who work to provide unduplicated service to our internal and external clients. We encourage one another at every level, and our efforts are supported by employee driven, world class benefits that enable us to enjoy our lives outside the office while building fulfilling careers. If you want to work for a company where you can build a career and be part of an amazing team, we would love to hear from you!

Work-Life Balance

Visual Edge IT promotes a healthy work-life balance for employees by offering competitive pay, PTO, and a number of paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

Insurance Benefits

Visual Edge IT offers multiple plans to choose from to fit your individual needs. We offer medical, dental, vision, short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $50k life insurance policy at no cost to our team members.

We encourage growth from within Visual Edge IT. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Visual Edge IT gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Location: Princeton, IN

Job Id:2293

# of Openings:1

Empowering Businesses. Enabling Success.

At Visual Edge IT, we help organizations nationwide harness the power of technology to work smarter, stay secure, and grow stronger. From managed IT services and cybersecurity to print solutions and document workflow, we deliver innovative, customized strategies that give our clients the edge in an ever-changing business landscape. Our nationwide network combines the personalized service of local teams with the strength and resources of a national leader—ensuring that every client gets both technology that works and people who care.

With more than two decades of experience and a team of over 1,000 technology professionals, we pride ourselves on building partnerships that go beyond service contracts. When you join Visual Edge IT, you become part of a collaborative, solutions-driven culture where your expertise helps shape the future for businesses across the country. Together, we don’t just solve technology challenges—we create opportunities for success.

Job Summary

The Onsite Service Technician is a critical, customer-facing role responsible for supporting and maintaining print and scan technology within a dynamic, high-demand client environment. This position ensures optimal device performance, rapid issue resolution, and a seamless end-user experience.

Operating within a fast-paced production setting, this role requires strong technical expertise, responsiveness, and a commitment to safety, service excellence, and continuous improvement.

Primary Responsibilities

• Provide onsite maintenance, troubleshooting, and repair of printers, multifunction devices (MFPs), scanners, and related equipment.
• Install, configure, and support print and scanning devices within the client’s network environment.
• Support and troubleshoot print management software solutions, including installation and issue resolution.
• Respond to service requests with urgency, including high-priority issues requiring immediate attention and rapid response times.
• Monitor and manage incoming service requests through internal systems, ensuring timely updates, accurate documentation, and resolution tracking.
• Maintain detailed and professional service records, including root cause analysis and resolution steps to support continuous improvement.
• Utilize diagnostic tools, technical documentation, and training resources to resolve issues efficiently and effectively.
• Collaborate across shifts and with internal teams to ensure continuity of service and resolution of outstanding issues.
• Maintain a clean, organized, and professional workspace aligned with client expectations and operational standards.
• Operate within a structured environment requiring adherence to safety protocols, PPE requirements, and site-specific policies.
• Support logistics and mobility within the facility to ensure timely response to service needs.
• Perform additional duties as assigned to support overall service operations and client satisfaction.

Knowledge, Skills, and Qualifications

• High school diploma or equivalent required.
• Previous experience servicing office technology, printers, or related equipment preferred.
• Strong working knowledge of printer, MFP, scanner, and office technology repair and maintenance.
• Experience with print management software and device monitoring tools is highly preferred.
• Familiarity with technical documentation, service systems, and workflow tools for managing service requests.
• Proficiency in Microsoft Office Suite, including Excel and Word.
• Basic understanding of networking concepts, including device connectivity and troubleshooting.
• Strong analytical and problem-solving skills with the ability to diagnose and resolve technical issues quickly.
• Ability to prioritize tasks, manage time effectively, and meet service-level expectations in a fast-paced environment.
• Excellent verbal and written communication skills with a professional and customer-focused approach.
• Strong attention to detail with a commitment to accuracy in documentation and execution.
• Ability to work independently while also collaborating effectively within a team environment.
• High level of accountability, reliability, and ownership of assigned responsibilities.
• Ability to work in environments requiring strict adherence to safety standards and operational protocols.
• Valid driver’s license may be required based on business needs.

At Visual Edge IT, we are proud to provide:

Work-Life Balance

We promote a healthy work-life balance for employees by offering competitive pay, PTO, and seven paid holidays per year. We are always reviewing and finding new ways to support our employees’ unique needs.

We encourage growth from within. We seek outside candidates who are driven that we can nurture along a career path and we hire/promote internally. We also have opportunities to develop talent through training programs.

Insurance Benefits

We offer multiple plans to choose from to fit your individual needs. We offer Medical, HSA, Dental, Vision, Short term disability, long term disability, voluntary life insurance, employee assistance program, and wellness programs. We provide all of our employees a $25k life insurance policy at no cost to our team members.

401K

Visual Edge gives employees access to a 401k program and offers an employer match benefit. Visual Edge IT will match 100% of an employee’s contribution up to the first 3% and will provide an additional 50% match on the next 2% of the employee contribution.

Visual Edge IT is an Equal Opportunity Employer. Discrimination and harassment of any kind based on race, religion, color, national origin, gender (including pregnancy, childbirth,