Onsite Print Operations Specialist

BCforward; Phoenix (AZ); On-site; USD 75,768,000 - 99,187,000; Full time

Job summary

BCforward is seeking an Onsite Administrator (Print) in Phoenix, AZ to monitor print environments, detect performance issues, and resolve incidents on hardware/software platforms. The role ensures customer satisfaction through timely response and adherence to incident, change, and problem management processes.

Responsibilities include managing consumables, replacing toner and paper, assisting end users, coordinating with HP support, and reporting customer dissatisfaction.

Qualifications

• Experience in enterprise print hardware/software support.
• 2–5 years in related roles, maintenance/quality.
• Ability to meet production goals and tight response times.

Responsibilities

• Monitor print systems to detect performance issues and resolve technical problems.
• Identify incident trends and escalate per procedures.
• Perform routine installations and configurations; assemble and integrate systems per standards.
• Respond to inquiries to ensure customer satisfaction.
• Execute scripted change management activities within incident/change/process frameworks.
• Meet daily production goals and contracted response times for service delivery quality.
• Collaborate with team to enhance operations and support process improvements.
• Maintain data confidentiality and support business processes with independent judgment.
• Complete process-oriented tasks and share technical information with colleagues.
• Identify and solve varied problems with forward planning and minimal supervision.

Skills

Print hardware support

Troubleshooting

Incident management

Change management

Customer service

Inventory management

Organizational skills

Education

High School Diploma or equivalent

Tools

HP software

Diagnostics tools

Job description

BCforward is seeking an Onsite Administrator (Print) in Phoenix, AZ to monitor print environments, detect performance issues, and resolve incidents on hardware/software platforms. The role ensures customer satisfaction through timely response and adherence to incident, change, and problem management processes.

Responsibilities include managing consumables, replacing toner and paper, assisting end users, coordinating with HP support, and reporting customer dissatisfaction.