Onsite Print Tech & Fleet Specialist - Honolulu

BCforward; Honolulu (HI); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Inclusive culture

Cutting-edge tech

Job summary

BCforward is seeking an Onsite Print Administrator (Contract - 24 months) in Honolulu, HI. The role focuses on hands-on print device support, fleet operations, incident triage, and delivering quality service on site.

The candidate will install, configure, and maintain devices, address inquiries, and ensure uptime while meeting SLAs. A background in HP products and strong communication skills are essential for success in this onsite environment.

Qualifications

• Broad knowledge of HP products and services with core competencies in OS, networking, and HP applications.
• Effective communication with technical staff and first- and middle-level management.
• Active listening and audience-aware messaging skills.
• Problem-solving with proactive and reactive approaches and creative options identification.
• Basic project management, communication, and analytical skills with ability to suggest operational efficiencies.
• Technical background or demonstrated understanding to work with customers and technicians on issue determination and resolution.
• Experience level: Typically 2-5 years in related roles, preferably maintenance, quality, or device support.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems using established protocols.
• Conduct routine installations, configurations, and integration of devices in accordance with standard procedures.
• Proactively address service, product, and technical inquiries to ensure customer satisfaction.
• Execute approved scripted change management activities while adhering to incident, change, and problem management processes.
• Meet daily production goals and contract-required response times for high-quality service delivery.
• Identify incident trends, elevate within required timeframes, and recommend preventive measures.
• Apply HP solutions to meet moderately complex customer needs within the assigned technical scope.
• Balance internal priorities with customer needs within defined parameters and identify opportunities for additional services.
• Build strong relationships with site management and influence delivery decisions within assigned account plans.
• Manage small team projects and support department-level operational plans with minimal supervision.

Skills

HP products

Communication

Active listening

Problem solving

Project management

Technical background

Experience 2-5 years

Education

High School Diploma / GED

Bachelor's degree preferred

Associate degree in technical field

4-6 years related experience

Tools

HP software suite

Job description

BCforward is seeking an Onsite Print Administrator (Contract - 24 months) in Honolulu, HI. The role focuses on hands-on print device support, fleet operations, incident triage, and delivering quality service on site.

The candidate will install, configure, and maintain devices, address inquiries, and ensure uptime while meeting SLAs. A background in HP products and strong communication skills are essential for success in this onsite environment.