Onsite Print Support Technician

Experis Technology Group; Akron (OH); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k) + Match

Weekly Pay

Job summary

ManpowerGroup in Akron, OH is seeking an Onsite Print Support Technician to join a client team. The role focuses on monitoring systems, troubleshooting hardware and software issues, and providing prompt customer-focused service onsite.

The ideal candidate has a high school diploma or GED and 2–5 years of related experience, with familiarity in NT/Unix/MS platforms and change management processes. This is an on-site position located in Akron with competitive pay and benefits.

Qualifications

• Strong troubleshooting skills and customer-first mindset.
• Ability to follow established protocols and incident/change management processes.
• Experience with web-based software to manage proactive fleet monitoring and inventory.

Responsibilities

• Monitor assigned systems to detect performance issues and resolve problems using established protocols.
• Respond promptly to service, product, technical, and customer-relations inquiries to ensure satisfaction.
• Perform routine installations and configurations per standard procedures.
• Execute scripted change management activities while adhering to incident/change/problem management processes.
• Support fleet operations by troubleshooting break/fix events and coordinating with on-site spare device inventory.

Skills

Troubleshooting

Customer service

Protocol adherence

Education

High School Diploma / GED

Tools

NT/Unix/MS platforms

Job description

Our clien is seeking a Onsite Print Support Technician to join their team. As a Onsite Print Support Technician, you will be part of the [Department Name] supporting [Team Name(s)]. The ideal candidate will have strong troubleshooting skills, a customer-first mindset, and the ability to follow established protocols which will align successfully in the organization.

Job Title:Onsite Print Support Technician

Location:Akron, OH

Pay Range:$26.42 - $34

What's the Job?

• Monitor assigned systems to detect performance issues and resolve technical problems on supported hardware and software using established protocols.
• Respond to service, product, technical, and customer-relations inquiries promptly and professionally to ensure high customer satisfaction.
• Perform routine installations and configurations, including assembling and integrating system/product components according to standard procedures.
• Execute approved and documented scripted change management activities while adhering to incident, change, and problem management processes.
• Support fleet operations by troubleshooting break/fix events (best effort), swapping devices with spares, creating and submitting support tickets, and collecting usage pages as needed.

What's Needed?

• High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
• Typically 2-5 years of related work experience, preferably in maintenance, quality, or a related field.
• Ability to manage consumable inventory and perform tasks such as replacing toner/consumables/paper and clearing paper jams.
• Experience using web-based software to manage proactive fleet monitoring and coordinate onsite spare device inventory.
• Working knowledge of NT/Unix/MS platforms to help resolve issues across the fleet, along with the ability to follow incident/change/problem management processes.

What's in it for me?

• Work onsite in Akron, OH, supporting customers and maintaining reliable print/fleet performance.
• Play a key role in meeting production goals and contract-required response times with minimal supervision.
• Use established protocols to drive consistent service quality, documentation, and data confidentiality.
• Collaborate with HP account/support teams and coordinate with suppliers for status on third-party equipment and/or software.
• Contribute to operational improvements by aligning daily work with strategy and sharing technical information.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.