Onsite Print Fleet Technician

BCforward; Akron (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

BCforward is seeking an Onsite Field Technical Support Consultant III to join our Akron, OH team on a 24-month contract. The role emphasizes fleet device support, systems monitoring, and customer service with HP devices, including IMACD duties.

You will install and configure hardware/software, manage consumables, respond to incidents, and coordinate with HP or third-party vendors to maintain uptime and data confidentiality.

Qualifications

• Experience with device fleet support, systems monitoring, and ticketing tools.
• Ability to perform installations, configurations, IMACDs, and basic to limited break/fix for HP devices.
• Working knowledge of NT/Unix/MS platforms.
• Strong customer service and communication with escalation discipline.
• Organizational skills to manage consumables, spares, and vendor coordination.

Responsibilities

• Monitor systems to detect performance issues and resolve technical problems.
• Identify incident trends, escape incidents within set timeframes, and follow procedures.
• Conduct routine installations and configurations, assemble and integrate systems per standards.
• Respond to service, product, technical, and customer-relations inquiries to ensure satisfaction.
• Execute approved scripted change management activities while adhering to processes.
• Maintain daily production goals and meet contract-required response times.
• Align work with strategy, collaborate to improve operations, and support standardization.
• Protect data confidentiality and support business processes with sound judgment.
• Complete process-oriented assignments, share technical information, and support plans with minimal supervision.
• Create and submit support tickets via HP or customer tools; coordinate with vendors.

Skills

Device fleet support

Systems monitoring

Ticketing tools

HP device knowledge

Customer service

Communication

NT/Unix/MS

Education

High School Diploma or equivalent

Tools

IMACDs

HP fleet monitoring tools

HP device tools

Job description

BCforward is seeking an Onsite Field Technical Support Consultant III to join our Akron, OH team on a 24-month contract. The role emphasizes fleet device support, systems monitoring, and customer service with HP devices, including IMACD duties.

You will install and configure hardware/software, manage consumables, respond to incidents, and coordinate with HP or third-party vendors to maintain uptime and data confidentiality.