Print Operator Intake Specialist

Ricoh USA, Inc.; Towson (MD); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K plan

Tuition assistance

Paid time off

Job summary

Ricoh USA, Inc. in Towson, MD is hiring a Field Representative II for onsite technical support. You will handle press operation, copier management, bindery, and related tasks, delivering exceptional customer experiences with accuracy and timely results.

The role emphasizes hands-on equipment operation, troubleshooting, continuous learning, and adherence to Ricoh standards. A strong client focus and willingness to perform additional duties keep the service level high and customer satisfaction

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of related experience.
• Excellent customer service with a warm, engaging demeanor.
• Strong organizational skills with the ability to prioritize.

Responsibilities

• Adhere to Ricoh's Service Excellence standards in every interaction.
• Manage copy/print/mail center services including AV management.
• Troubleshoot hardware and software issues and operate equipment efficiently.
• Maintain a clean, organized workspace and professional appearance.
• Proactively manage inventories and perform routine maintenance for optimal machine performance.

Skills

Customer service

Organizational skills

Troubleshooting equipment

Certifications (relevant)

Education

High school diploma or equivalent

Job description

$17.79 - $23.68 per hour

Job Title: Field Representative II, MS Onsite Technical Support

Summary: In this dynamic role, you'll be the heart of our high-end equipment support team, engaging in a variety of tasks including press operation, copier management, bindery, and more. Your mission is to transform customer experiences by consistently delivering excellence, ensuring projects are completed accurately and on time with a warm and engaging touch.

Roles And Responsibilities

• Embrace and embody Ricoh's Service Excellence standards, ensuring every interaction exceeds expectations.
• Manage a spectrum of services from copy and mail center operations to AV management, always striving for perfection in every task.
• Demonstrate expertise in equipment operation, troubleshooting both hardware and software issues efficiently and effectively.
• Uphold professionalism and organization, maintaining a pristine work area and adhering to company attire standards.
• Proactively manage inventories and perform routine maintenance, guaranteeing optimal machine performance and client satisfaction.
• Engage in continuous learning, completing technical training and staying abreast of new equipment and digital competencies.
• Go above and beyond, performing any additional duties as assigned with a positive approach and dedication to excellence.

Qualifications Must Have

• High school diploma or equivalent.
• Minimum of 3 years of related experience.
• Excellent customer service skills with a warm and engaging demeanor.
• Strong organizational skills and the ability to prioritize effectively.
• Proficiency in using, calibrating, and troubleshooting office and complex technical equipment.

Qualifications Nice To Have

• Certification in relevant technical areas.
• Experience in a diverse range of office equipment and systems.

At the heart of our team, you'll find passion, dedication, and a commitment to transformational service. If you're ready to make a difference in every project, join us in delivering excellence at every touchpoint.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

Job Identification : 8054

Job Category : Service Delivery

Posting Date : 2026-08-20T19:27:16+00:00

Degree Level : High School Graduate

Job Schedule : Full time

Locations : Towson, MD, United States

Salary Range : $17.79 - $23.68

Driving requirements : Non-driver

Sign-on Bonus : No