Onsite Pharma Patient Care Operations Supervisor

WELLDYNE; Lakeland (FL); On-site; USD 52,000 - 70,000; Full time

Job summary

WellDyne is seeking a Customer Care Foundation Supervisor in Lakeland, FL. This role leads call center and eligibility teams supporting a patient assistance foundation and copay programs, driving compliant service delivery and performance management.

The supervisor oversees staffing, training, escalation handling, and continuous process improvements, ensuring teamwork and patient-centered service in a fully onsite setting.

Qualifications

• Minimum 3+ years in healthcare, call center, copay assistance or pharmacy-related environment.
• 2+ years supervisory experience in pharmacy or healthcare field.
• Florida Registered Pharmacy Technician license preferred; college degree preferred.

Responsibilities

• Maintain staffing, determine workload and delegate assignments.
• Drive efficiencies to meet KPIs for call center productivity, billing accuracy, turnaround time, and customer satisfaction.
• Coordinate and assist with staff training and development; design instructional materials as needed.
• Monitor calls to improve quality and reduce errors; provide coaching and retraining.

Skills

Operational leadership

Compliance and quality management

Performance coaching

Process improvement

Relationship management

Communication

Education

High School Diploma or equivalent

Florida Registered Pharmacy Technician License preferred

College Degree preferred

Job description

WellDyne is seeking a Customer Care Foundation Supervisor in Lakeland, FL. This role leads call center and eligibility teams supporting a patient assistance foundation and copay programs, driving compliant service delivery and performance management.

The supervisor oversees staffing, training, escalation handling, and continuous process improvements, ensuring teamwork and patient-centered service in a fully onsite setting.