Team Lead - Foundation Support

WellDyne; Lakeland (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

WellDyne in Lakeland, FL is seeking a dedicated Team Lead for the Foundation Support group. You will lead a team delivering maintenance and support for foundation systems, ensuring stability and continuous improvement within a fast-paced environment.

The role requires experience in healthcare/pharmacy tech settings, strong leadership, and collaboration with operations and product teams to drive improvements and meet SLAs.

Qualifications

• Foundation and support knowledge for pharmacy/healthcare tech environments.
• Experience with patient assistance programs and healthcare workflows is a plus.
• Strong problem-solving and multitasking abilities in a fast-paced workplace.

Responsibilities

• Lead, mentor, and manage a team of foundation support specialists to deliver high-quality technical support and solutions.
• Coordinate daily team activities, assign tasks, and monitor progress to meet SLAs.
• Serve as the primary point of escalation for complex technical issues related to foundation systems.
• Collaborate with cross-functional teams to resolve issues and implement improvements.
• Develop and maintain documentation, processes, and best practices for foundation support activities.
• Analyze support metrics and team performance to identify areas for improvement.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Participate in recruitment, training, and performance evaluations of team members.

Skills

Foundation systems knowledge

Problem-solving

Communication

Ticketing systems

Monitoring tools

Documentation platforms

Data analysis

Education

Florida Registered Pharmacy Technician license

High school diploma

Tools

Ticketing systems

Monitoring tools

Documentation platforms

Job description

Location: Lakeland, FL

Job Id:747

# of Openings:2

At our company, we move fast, adapt quickly, and turn challenges into opportunities—all while keeping quality at the heart of everything we do. We believe that work should be a positive and respectful place, and that with the right mindset, anything is achievable.

Our Vision

Powering better health through pharmacy care driven by tech, trust and heart

Our Mission

To deliver pharmacy care where access is effortless, care is affordable and patients come first.

About the Role

We are seeking a dedicated and experienced Team Lead for our Foundation Support team based in Lakeland, FL. The ideal candidate will lead a team responsible for providing exceptional support and maintenance for our foundation systems, ensuring stability, reliability, and continuous improvement.

Key Responsibilities

• Lead, mentor, and manage a team of foundation support specialists to deliver high-quality technical support and solutions.
• Coordinate daily team activities, assign tasks, and monitor progress to meet service level agreements (SLAs).
• Serve as the primary point of escalation for complex technical issues related to foundation systems.
• Collaborate with cross-functional teams including operations and product management to resolve issues and implement improvements.
• Develop and maintain documentation, processes, and best practices for foundation support activities.
• Analyze support metrics and team performance to identify areas for improvement and implement corrective actions.
• Ensure compliance with company policies, industry standards, and regulatory requirements.
• Participate in recruitment, training, and performance evaluations of team members.

Knowledge, Skills and Abilities

• Strong understanding of foundation systems, structural support, or related technical areas.
• Excellent problem-solving skills and ability to manage multiple priorities in a fast-paced environment.
• Effective communication and interpersonal skills to lead a team and collaborate with various stakeholders.
• Proficiency with support ticketing systems, monitoring tools, and documentation platforms.
• Ability to analyze data and generate reports to drive team performance improvements.

Education and Experience

• Preferred – Florida Registered Pharmacy Technician license, in good standing.
• High school diploma or equivalent.
• 2+ years of experience in patient assistance, healthcare, specialty pharmacy, or a related field.
• Experience with manufacturer patient assistance programs preferred.

Work Environment / Physical Demands

This position is in a typical office environment which requires prolonged sitting in front of a computer. Requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment including operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients. Some travel may be required.

EOE M/F/D/V – WellDyne and HealthDyne are equal opportunity employer and prohibits discrimination of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected status under federal, state, or local law.