Onsite Healthcare Customer Care Specialist

Prime Therapeutics; Minneapolis (MN); Presencial; USD 25.000 - 35.000; Jornada completa

Descripción de la vacante

Prime Therapeutics LLC seeks a Customer Care Specialist in Florida to support members and providers with eligibility, benefits, claims, and authorizations. The role handles inbound/outbound calls, documents intake details, and maintains high service quality in a fast-paced environment.

Onsite position requiring strong communication, HIPAA knowledge, and familiarity with healthcare terminology. Prior call center experience in healthcare or insurance is preferred and scheduling must accommodate

Formación

• High school diploma or GED required.
• Experience in healthcare or insurance call centers preferred.
• Flexible in scheduling and able to adapt to change.
• Strong written and verbal communication skills imperative.

Responsabilidades

• Handle inbound calls and assist members/providers with eligibility, benefits, claims, and service authorizations.
• Make outbound calls to resolve issues or gather information for prior authorizations.
• Research and communicate member details while maintaining confidentiality.
• Document interactions and route inquiries to the appropriate teams.

Conocimientos

Clear communication

Typing 35+ WPM

Multi-tasking

HIPAA knowledge

Healthcare terminology

Educación

High school diploma or GED

Herramientas

Genesys

CRM platforms

Descripción del empleo

Prime Therapeutics LLC seeks a Customer Care Specialist in Florida to support members and providers with eligibility, benefits, claims, and authorizations. The role handles inbound/outbound calls, documents intake details, and maintains high service quality in a fast-paced environment.

Onsite position requiring strong communication, HIPAA knowledge, and familiarity with healthcare terminology. Prior call center experience in healthcare or insurance is preferred and scheduling must accommodate