Onsite DoD Desktop Support Specialist (Secret Clearance)

Piper Companies; Arlington (VA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Full Benefits: Medical, Dental, Vision

Job summary

Zachary Piper Solutions is seeking a Desktop Support Technician to support enterprise IT operations in a DoD environment. This full-time, on-site role will be based in Arlington, VA, serving Pentagon personnel and executive customers with Windows 10/11 support, VPN, and Microsoft 365 assistance.

The candidate should have 5+ years of desktop support experience, a current Security+ CE, and an active DoD Secret Clearance.

Qualifications

• Minimum of 5 years of relevant desktop support, technical support, or end-user support experience.
• High School Diploma or equivalent; Associate's or Bachelor's degree in an IT-related field may substitute for a portion of experience requirements.
• Current CompTIA Security+ CE certification or DoD 8140/8570 IAT Level II baseline certification.
• Active DoD Secret Clearance.
• Experience supporting Windows 10/11 Enterprise environments.
• Experience supporting Microsoft Office/Microsoft 365 applications.
• Familiarity with Active Directory administration and account management.

Responsibilities

• Provide direct onsite technical support for desktop systems, laptops, peripherals, mobile devices, and enterprise applications supporting Pentagon personnel and executive customers.
• Install, configure, image, test, maintain, and troubleshoot Windows 10/11 workstations, laptops, monitors, docking stations, printers, scanners, and related hardware.
• Support PWCS, enterprise mobile devices, wireless endpoints, and secure mobility solutions, including provisioning, lifecycle management, and Tier-1 troubleshooting.
• Staff walk-up support centers and document incidents, requests, and resolutions in ITSM platforms.
• Troubleshoot and resolve CAC, PKI, middleware, smart card reader, and authentication issues.
• Perform Active Directory account administration including password resets and group management.
• Support Microsoft Office/M365 applications, DoD-approved VPNs, VDI, and enterprise security tools.
• Troubleshoot workstation connectivity issues including cabling, fiber/copper, wifi, IP addressing, and VLAN issues.
• Coordinate with vendors to resolve escalated hardware/software issues.
• Maintain knowledge base documentation and SOPs to improve efficiency.
• Support scheduled maintenance and after-hours support as required.

Skills

Customer service

Windows 10/11 support

Active Directory

Problem solving

Communication skills

Education

High School Diploma

Bachelor's or Associate IT degree (substitution allowed)

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking a Desktop Support Technician to support enterprise IT operations in a DoD environment. This full-time, on-site role will be based in Arlington, VA, serving Pentagon personnel and executive customers with Windows 10/11 support, VPN, and Microsoft 365 assistance.

The candidate should have 5+ years of desktop support experience, a current Security+ CE, and an active DoD Secret Clearance.