Onsite DoD Desktop Support Technician | Secret Clearance

Zachary Piper, LLC; Arlington (VA); On-site; USD 90,000 - 105,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision coverage

401(k) with company match

PTO & Sick Leave

Job summary

Zachary Piper Solutions seeks a Desktop Support Technician to provide on-site IT support for DoD clients in Arlington, VA. You will maintain end-user systems, assist executive staff, and ensure secure, reliable operations in a high-visibility environment.

The role requires 5+ years of desktop support, a DoD Secret Clearance, and a CompTIA Security+ CE, with Windows 10/11, Office 365, and ITSM ticketing experience in Remedy or ServiceNow.

Qualifications

• 5+ years of desktop support/IT end-user support experience.
• Current CompTIA Security+ CE or DoD 8570 IAT II baseline.
• Active DoD Secret Clearance.
• Experience with Windows 10/11 Enterprise environments.
• Experience with Microsoft 365/Office applications.

Responsibilities

• Provide direct onsite technical support for desktops, laptops, peripherals, and enterprise apps.
• Install, image, test, and troubleshoot Windows workstations and related hardware.
• Support PWCS devices, mobile devices, and secure mobility solutions.
• Document incidents and resolutions in Remedy, ServiceNow, or other ITSM platforms.
• Perform Active Directory account administration and password resets.

Skills

Desktop support

Windows 10/11

Active Directory

ITSM tickets

Education

High School Diploma

IT-related degree (Associate/Bachelor)

Tools

Remedy

ServiceNow

MECM/SCCM

Job description

Zachary Piper Solutions seeks a Desktop Support Technician to provide on-site IT support for DoD clients in Arlington, VA. You will maintain end-user systems, assist executive staff, and ensure secure, reliable operations in a high-visibility environment.

The role requires 5+ years of desktop support, a DoD Secret Clearance, and a CompTIA Security+ CE, with Windows 10/11, Office 365, and ITSM ticketing experience in Remedy or ServiceNow.