Onsite Patient Recruitment Specialist

Alcanza Clinical Research, LLC; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, vision

401k plan with safe harbor match

Job summary

Alcanza Clinical Research, LLC in Boston is seeking an onsite Patient Liaison to support local recruitment efforts. You will perform pre-screening, eligibility reviews, and scheduling to quickly enroll patients into studies. The role requires healthcare or call center experience and a bilingual English/Spanish preference.

You will manage referrals, coordinate with clinicians, and help patients overcome barriers to entry while maintaining HIPAA standards and accurate CTMS updates.

Qualifications

• A high school diploma, or equivalent, AND a minimum of 5 years’ experience in a healthcare, call center, or medical research environment, or a similar field, or an equivalent combination of education and experience, is required.
• MA, CNA, LPN/LVN, EMT or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management /scheduling and CTMS (Clinical Trial Management System) experience is highly preferred.
• Bi-lingual (English / Spanish) proficiency is a plus.

Responsibilities

• Execute onsite patient pre-screening and pivot qualified patients into active studies for dedicated and local sites should patient be willing to travel.
• Evaluate eligibility of potential subjects through screening interviews, reviews of medical records, or discussions with site clinic staff. Support patient path to enrollment, managing all follow up and communication including reminder calls, rescheduling, etc.
• Monitor/manage onsite patient screening visit schedule – schedule/ reschedule appointments as needed or requested.
• Own No-Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry by leveraging knowledge of site or sponsor-provided support services, such as transportation assistance and reimbursement programs.

Skills

Typing 40wpm

Office software

Organization

Communication

Bilingual EN/ES

HIPAA compliance

Attention to detail

Education

High school diploma

Tools

CTMS

Job description

Alcanza Clinical Research, LLC in Boston is seeking an onsite Patient Liaison to support local recruitment efforts. You will perform pre-screening, eligibility reviews, and scheduling to quickly enroll patients into studies. The role requires healthcare or call center experience and a bilingual English/Spanish preference.

You will manage referrals, coordinate with clinicians, and help patients overcome barriers to entry while maintaining HIPAA standards and accurate CTMS updates.