Onsite Patient Experience Navigator

UChicago Medicine; Orland Park (IL); On-site; USD 24,000 - 30,000; Part time

Job summary

UChicago Medicine is seeking a Patient Concierge for the Orland Park clinic. This part-time role (0.6 FTE) involves guiding patients through the visit, assisting with check-in/check-out, and ensuring a seamless experience with EMR documentation.

Responsibilities include navigating patients, coordinating with care teams, and supporting exam room readiness and post-visit workflows while working in a fast-paced outpatient setting.

Qualifications

• High School diploma or equivalent required.
• 2–5 years of high-level customer service in outpatient settings.
• Clear written and oral communication skills.

Responsibilities

• Assist with patient check-in/check-out and navigation.
• Support exam room readiness and equipment setup.
• Provide escort and transportation support within the facility.
• Document in EMR and coordinate with care teams.

Skills

Customer service

Communication

Problem solving

Education

High School diploma

Associate's or Bachelor's degree preferred

Tools

EPIC

Microsoft Office

Job description

UChicago Medicine is seeking a Patient Concierge for the Orland Park clinic. This part-time role (0.6 FTE) involves guiding patients through the visit, assisting with check-in/check-out, and ensuring a seamless experience with EMR documentation.

Responsibilities include navigating patients, coordinating with care teams, and supporting exam room readiness and post-visit workflows while working in a fast-paced outpatient setting.