Onsite Patient Access Specialist

Ensemble RCM; Winchester (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble is hiring an on-site Patient Access Specialist at Valley Winchester Medical Center in Winchester, VA. The role focuses on admitting duties, collecting insurance information, pre-registration, and ensuring compliance with organizational policies.

The ideal candidate has 1+ years of customer service experience, is curious about AI-driven process improvements, and will obtain CRCR certification within 6 months.

Qualifications

• 1+ years of customer service experience.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

Responsibilities

• Assign accurate MRNs and complete medical necessity/verification checks.
• Handle telephone switchboard and relay calls.
• Provide excellent customer service with compassion and adhere to policies.
• Meet point-of-service goals through accurate audits and reporting.
• Pre-register patient accounts and collect demographic, insurance, and financial information.
• Explain consent forms and distribute patient education documents.
• Review insurance eligibility and support POS/billing processes to ensure clean claims.
• Screen medical necessity using ABN software and document distributions.

Skills

Customer service

Open to AI/innovation

Education

High School Diploma/GED

Job description

Ensemble is hiring an on-site Patient Access Specialist at Valley Winchester Medical Center in Winchester, VA. The role focuses on admitting duties, collecting insurance information, pre-registration, and ensuring compliance with organizational policies.

The ideal candidate has 1+ years of customer service experience, is curious about AI-driven process improvements, and will obtain CRCR certification within 6 months.